Principal Relationship Manager- Bilingual

at  ADP

ADP IS HIRING A PRINCIPAL NATIONAL RELATIONSHIP MANAGER.

• Are you looking to grow your career in an agile, dynamicenvironment with plenty of opportunities to progress?
• Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?
  Well, this may be the role for you. Ready to make your mark?
  As a Principal Relationship Manager, you’ll be an advocate of ADP’s Global HCM Solution and Service capabilities, while driving ADP’s message as a world leader in the HCM industry into the client base. To support ADP Canada’s large and complex clients, you will use well developed business relationship management skills to influence client’s willingness to partner with ADP.
  Key areas of focus include the development/ongoing management of strong, productive relationships with executive level client contacts (ie; CFO, CHRO), alignment with ADP General Managers and Executive Committee members as required, and collaborative efforts with ADP Sales, Service and Implementation teams and any other functional team as required in order to win new clients and influence additional business in existing clients in adherence with targets established annually.
  To thrive in this role, you must be comfortable working in a metrics-driven environment. You are eager to learn and adapt well to change. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you.
  A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We serve over 1 million clients in 140 countries with over 63,000 associates worldwide. Thanks to the talent, commitment, and authenticity of our ADP associates around the world, we’ve earned accolades from some of the industry’s most respected thinkers for being one of the best places to work. To name a few, we have been recognized as a Greater Toronto’s Top Employer 2024 by Mediacorp Canada and a Best Workplace for Innovators by Fast Company. Learn more about diversity, equity, and inclusion at ADP on our YouTube channel: http://adp.careers/DEI_Videos
  Ready to #MakeYourMark? Apply now!
  To learn more about careers in Client Service at ADP, visit:
  https://jobs.adp.com/locations/canada/teams-roles/client-service/
  What you’ll do: Responsibilities

CLIENT FOCUS

• Effective management of the client relationship for:
• ADP’s complex clients, with domestic, North America, and possibly global opportunity
• In some cases, consideration will be needed relative to clients with high potential for substantial growth over time
• Cultivation of a trusted-advisor relationship with clients in an effort to influence a propensity to partner with ADP
• Consultative client approach, with an ability to recognize what actions will demonstrate exemplary partnership to their client base, by incorporating a deep understanding of the client needs with appropriate ADP solutions and expertise
• Oversee and support effective and mutually beneficial contract negotiations and understands financial impact
• Ensure appropriate utilization and consistent execution of SCP tools, communications, processes, client retention activities, and metrics
• Maintain a sufficient client assignment base, while looking for opportunities to enhance and increase coverage

• 10-12 years of successful experience in related field and client-facing roles and successful demonstration of Key Responsibilities and Knowledge
• Previous experience in the HCM and Talent Acquisition & Management space preferred
• Combination of sales / account management / relationship building skills and business/financial acumen
• Excellent time management & listening skills and ability to meet deadlines
• Strong problem-solving techniques and the ability to learn new technologies
• English/French Bilingualism is Mandatory
• Quebec candidates: While French is required for Quebec-based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADP’s headquarters and international sites