Principal Salesforce CRM Solutions Consultant

at  Gateway Search Pte Ltd

REQUIREMENTS

• Bachelor’s degree required or another advanced degree with 8 years of relevant experience
• Understand compliance and legal risks within Singapore’s trade and marketing environment.
• Deep knowledge of Salesforce with experience with configuration, customization, and usability
• Deep knowledge of O2C processes
• Familiarity with equipment manufacturing industry characteristics is advantageous.

• Define CRM vision and roadmap for users, advising on project implementation
• Act as a subject matter expert in Salesforce CRM , understanding customer journeys, business needs, and processes to improve customer engagement, sales, marketing, service, and data management.
• Independently provide end-to-end Order-to-Cash (O2C) process solutions.
• Stay updated on industry trends, processes, and technologies relevant to CRM solutions.
• Conduct stakeholder sessions to gather and analyze business needs, translating them into problem definitions, business cases, and requirements documentation.
• Translate high-level business and user requirements into functional and technical specifications.
• Coordinate with project and program management to plan methodologies, scopes, schedules, milestones, and resources.
• Ensure CRM systems are built and configured according to requirements and design specifications, facilitating user acceptance testing (UAT).