Principal Software Engineer - DevOps

at  Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Principal Software Engineer for Genesys DevOps
Are you someone who likes to work with the latest in cloud technology to solve interesting and challenging problems? If so, Genesys might be the place you want to work!!
What is Genesys:
Click
here
for more details
What you will need to be successful in this role:
You will need to have a solid understanding of REST API solutions and architecture, Microservices Architecture and DevOps Engineering experience. You will also need to have strong problem-solving skills which will enable you to make valued contributions to our team and software platform. You need to keep up to date with the latest trends in cloud technology, especially as it applies to the AWS platform and its growing feature set. Being detail orientated and collaborative will also ensure your success in this role.

Additional expectations in this role:

• Collaborate with product managers across the different product offerings and help drive the delivery of robust DevOps solutions for various customer commitments.
• Our feature set sometimes requires collaboration with other teams across the Genesys Cloud platform, you will need to effectively communicate and work with other team members when working on DevOps features across the platform.
• Lead a collection of diverse technology projects and a team of DevOps engineers with a vast experience in distributed microservices architecture, and full stack systems to create solutions that help meet regulatory needs for the company across different product offerings
• Lead cross-departmental process improvements and automation initiatives.
• Own and manage execution for parts or all of DevOps engineering projects.
• Coordinate with subject matter experts across the release lifecycle to obtain input and support for planned DevOps engineering activities.
• A positive attitude and willingness to take on new tasks as they arise

What kind of team are we?
We are an extremely knowledgeable and friendly team. We are always helping our fellow team members with challenges and providing assistance with solutions. We are very collaborative and support each other in many aspects throughout the development process.

The ideal candidate would also have experience with

• 6+ DevOps Engineering.
• 4+ Experience with Jira and project management
• 4+ Experience with Java and/or python
• 4+ Experience with deployment tools (Jenkins, Ansible, Packer)
• Demonstrable understanding of scalability and availability in distributed systems.
• Firm understanding of backend development, including Python, Java, REST API and NoSQL solutions.
• Deployment experience in large scale enterprise environments
• Experience defining process and standards desired
• Strong analytical and logical reasoning skills
• Good verbal and written communication skills.
• Be proficient in one or more cloud providers, including AWS, Azure, and/or Google Cloud
• Experience working with remote engineering teams

If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit
www.genesys.com
.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase

• Collaborate with product managers across the different product offerings and help drive the delivery of robust DevOps solutions for various customer commitments.
• Our feature set sometimes requires collaboration with other teams across the Genesys Cloud platform, you will need to effectively communicate and work with other team members when working on DevOps features across the platform.
• Lead a collection of diverse technology projects and a team of DevOps engineers with a vast experience in distributed microservices architecture, and full stack systems to create solutions that help meet regulatory needs for the company across different product offerings
• Lead cross-departmental process improvements and automation initiatives.
• Own and manage execution for parts or all of DevOps engineering projects.
• Coordinate with subject matter experts across the release lifecycle to obtain input and support for planned DevOps engineering activities.
• A positive attitude and willingness to take on new tasks as they aris