Principal Specialist

at  WESTPAC BANKING CORPORATION

KEY ACCOUNTABILITIES :

• Always on. Effective incident management and Rapid Response to prevent or contain customer impact and reputational risk. It involves communications to customers and senior leaders)
• Customer Obsessed. Drive customer advocacy by addressing pain points and contributing to strong NPS scores.
• Risk culture. Manage online banking (support related) risks and compliance matters
• Simple. Bring thought leadership in evolving the digital support function, sharing customer centred best practice and simplifying our ways of working
• People. Develop trusted partnerships (technology, ops, risk, agile projects, and product) & lead a high performing team.

HOW DO I APPLY?

Start here. Select the APPLY or button.
At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.

Please refer the Job description for details