Principal SRE

at  Epic Games

WHAT MAKES US EPIC?

At the core of Epic’s success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it’s building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we’re always innovating.
Being Epic means being a part of a team that continually strives to do right by our community and users. We’re constantly innovating to raise the bar of engine and game development.

WHAT WE DO

The Epic LiveOps team provides the best possible experience for our players. We dive deep into the data to understand player needs, minimize disruption, and manage Epic’s incident response process.

ABOUT US

Epic Games spans across 19 countries with 55 studios and 4,500+ employees globally. For over 25 years, we’ve been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic’s award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.

WHAT YOU’LL DO

Epic Games is hiring a Principal Site Reliability Engineer for the Live Operations Engineering team focusing on building services and tooling to improve reliability for our platforms, games, and services. This role will focus on helping development teams with operational excellence and service ownership as well as driving the resolution of incidents impacting our players and customers.
In the role of a Site Reliability Engineer, you will tackle problems that impact the reliability of our products as a whole. Part of this role is analyzing gaps or risk areas for our key services, determining the best course of action, and engineering a solution. You will participate in post-incident reviews, readiness programs, and engineering efforts. This role is expected to have breadth over depth, but depth in designing and running reliable systems and infrastructure at scale.
At Epic we embrace a Service Owner (you build it, you run it) mentality. In this role, we are stewards of operational excellence and we are service owners. We develop processes, tools, systems, and services.

IN THIS ROLE, YOU WILL

• Build tooling to make service ownership easier
• Facilitate following ups and implement learnings from incidents
• Work across the organization to help distribute learnings or help in understanding the entire ecosystem
• Deep dive into systems to understand risk and communicate this outward to teams or leadership
• Assist in fixing things that are broken - our scope is the entire company
• Connect the dots between groups for experience or knowledge sharing around areas of operational risk
• Maintain a strong focus on long-term systemic change Provide operational recommendations to teams while also getting our “hands dirty”