Principal Technology Officer

at  Queensland Health

The role: You will maintain defined enterprise service levels by providing high quality technical expertise, support and administration whilst adhering to departmental standards, policies, procedures and ITSM processes.

• Provide support and assistance in the clarification and prioritisation of tasks by ensuring assigned priorities are met in accordance with defined enterprise service levels;
• Assist management in the decision making process by preparing technical reports, specifications and trend analysis within the unit;
• Provide expertise to progress the installation and configuration of hardware, firmware and software as per departmental frameworks.
• Manage ICT assets by ensuring changes and relevant information is recorded accurately.

Are you right for this role?

• Demonstrated ability or the ability to quickly learn Service Now and ITIL Service Management processes, primarily incident/problem/test/change and configuration management. (SFIA: USUP Level 3, PBMG Level 4, CHMG Level 3, CFMG Level 3, TEST Level 2)
• High level understanding and technical skills in one or more of the following: (SFIA: TECH Level 4, DBAD Level 4)

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• SQL and Query languages
• Programming languages, especially Java
• Unix/Solaris/RedHat System Administration and shell scripting
• Database management and administration
• HBCIS (Hospital Based Corporate Information System)
• Demonstrated ability to research and learn new technologies without supervision
• Demonstrated ability to methodically apply logical troubleshooting techniques to identify and rectify technology failures
• Demonstrated willingness to develop a detailed understanding of how technologies work
• Proven ability to participate in a highly skilled technical team providing high-level technical direction, standardisation and support of enterprise infrastructure in a large customer focused organisation (SFIA Code: ARCH 5);
• High level understanding and working knowledge of relevant technical domains (SFIA Code: TECH 4);
• Proven experience in providing expertise and support on use of methods and tools (3rd level of support) within the technology sphere (SFIA Code: ARCH 5; METL 4; DESN 5);
• High level communication skills to enable effective interaction in individual and group situations (NHS: Effective and Strategic Influencing).
• Demonstrated skills in the analysis of IT system issues and the formulation, design and provision of appropriate solutions and improvements (SFIA Code: DESN 5; ARCH 5; METL 5);