Private Client Manager

at  Harrods Careers

Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. The role of the Private Client Manager is to deliver exceptional service to our most loyal clients. As one of the key roles in our Private Shopping team, you are critical to achieving this ambition.
Delivering world class service to Harrods’ most loyal clients and consistently exceeding their expectations is in our DNA. It goes without saying that our clients expect simplicity, ease, pace and most importantly personalised service, tailored to their needs when they visit us. That’s where the role of Private Client Manager comes in.

ABOUT YOU

Our Private Shopping is world renowned, so delivering exceptional service to our most loyal clients is something you will thrive in doing. In a role as dynamic as this, your high level of emotional intelligence, influence and persuasion will be used on a daily basis.

In addition to this we are looking for someone who has the following

• Passionate about delivering the very best for our clients, and luxury service standards at all times.
• Proven experience in building authentic relationships built on trust, both with clients, as well as both internal and external stakeholders.
• The ability to hold engaging and meaningful conversations with clients as well as being culturally aware and having worldly knowledge.
• Is strategic in their approach to their client portfolio.
• Is a team player and a collaborative style of working.

ABOUT US

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

A key responsibility of the Private Client Manager is to deliver maximum client benefit which in turn results in the achievement of commercial business returns. Satisfying clients demands, whilst driving portfolio growth, using insights provided by the Client Development Managers to introduce products and brands that compliment clients’ lifestyles, is at the core of the role.
The Private Client Manager role is a key focus within our Private Shopping team where no day is the same.

Below are some of the other responsibilities within this role:

• Building deep, meaningful client relationships with your portfolio of end-user clients in order to deliver an intuitive service which will maximise sales
• Acting upon client insight and anticipating their wants and needs as well as growing the client relationship to drive it forward. This will be conversational insight and acting with good faith on data provided by the Client Relationship Managers.
• Spotting opportunities to develop our service or offering and influencing internal stakeholders and brand partners accordingly
• Preselect items for clients and present options to suit their taste. This may be during a physical appointment or virtually.
• Consistently reviewing your client portfolio to prioritise actions and spot opportunities, Whilst working in partnership with the Client Relationship Manager and Private Shopping Manager to grow your client base and engage new leads as required.