Proactive Maintenance Lead 2nd/3rd Line Support

at  Vinters

HYBRID WORKINGMAIDSTONE, KENTSALARY: UP TO £36K, DEPENDING ON EXPERIENCE

Does Proactive Maintenance interest you?
Would you like to progress your Cyber Security Skills?
Would you like a role that will progress to managing your own small team?
We are looking for a Proactive Maintenance Lead. As the cornerstone of our proactive maintenance team, you will ensure the optimal performance, reliability, and security of our IT systems. This role involves a unique blend of high-end 2nd line and 3rd line technical support, leadership, and strategic planning capabilities. You will drive initiatives to identify and mitigate potential issues before they affect our operations, lead a small team of engineers, and contribute to the continuous improvement of our IT landscape.

ESSENTIAL SKILLS AND EXPERIENCE:

– Strong background in proactive system maintenance, with proficiency in high-end 2nd line and 3rd line support.
– Comprehensive knowledge of network infrastructure, server environments, virtualization technologies, and security protocols.
– Skilled in Microsoft Windows environments, Active Directory, and cloud technologies.
– Proven track record of leading and developing technical teams.
– Exceptional problem-solving, analytical, and decision-making skills.
– Effective communication and interpersonal abilities.DESIRABLE QUALIFICATIONS:
– Certifications in CompTIA, ITIL, Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Professional (CCNP), or related fields.
– Experience in managing IT projects and driving process improvements.

ADDITIONAL REQUIREMENTS:

– Experience with SSL certificates, domain renewals, and backup and replication software (Veeam preferred).
– An enthusiastic approach towards automating tasks and self-study on the latest technologies.
– A keen interest in all areas of Cyber Security, with a desire to develop expertise.
– Willingness to liaise with third parties, including attending conferences around the country, albeit infrequently.
This role offers an exceptional opportunity to play a critical part in maintaining and enhancing the IT infrastructure, ensuring its performance, reliability, and security. If you are a dedicated IT professional with a passion for proactive maintenance and continuous improvement, we would love to hear from you.
If you are interested in this role please email a copy of your CV and Cover Letter to careers@vinters.co

– System Monitoring and Maintenance: Conduct regular checks on IT systems to proactively identify and address issues.
– Performance Optimisation: Develop and implement strategies to enhance system performance and reliability.
– Incident Management: Take the lead on complex technical issues, offering expertise in troubleshooting and resolution.
– Team Leadership: Mentor and guide a team of IT professionals, promoting a proactive maintenance culture.
– Process Improvement: Evaluate and refine maintenance processes and procedures to enhance efficiency.
– Security Oversight: Ensure the integrity and security of systems in compliance with industry standards.
– Project Management: Oversee projects related to system upgrades and enhancements, from planning to execution.
– Stakeholder Communication: Liaise with IT teams and stakeholders to ensure maintenance activities align with business objectives.