ProCare Contracts Coordinator (Hybrid)

at  Stryker Corporation

WHY FINANCE AT STRYKER?

Are you looking for a profitable and growing company with a great culture and reputation? Stryker was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more!
Work Flexibility: Hybrid
On Site Location: 2 Medicorum Place, Waterdown, ON
Shift: Monday - Friday, 9:00 AM - 5:00 PM EDT
Come join Stryker, one of the world’s leading medical technology companies who, together with our customers, is driven to make healthcare better. We offer innovative products and services in Medical and Surgical, Neurotechnology, Orthopaedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.
We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine!

The ProCare Contracts Coordinator is responsible for the successful management of Stryker’s ProCare Contracts. This position involves day-to-day ProCare contract functions, and requires close interaction with the customer, service, sales, customer service, marketing, legal, finance, and senior leadership teams. Additional responsibilities may require you to:

• Manage the ProCare Contracts shared email inbox, demonstrating resourcefulness and critical thinking to address inquiries, and ensuring timely resolution of customer issues within specified deadlines.
• Accurately book ProCare contracts and related amendments across Medical, Instruments, Endoscopy, and Enabling Technology business units in the ERP system.
• Identify and address any anomalies or potential risks in contract packages, coordinating legal reviews with contract and legal teams in response to customer requests for amendments to terms and conditions.
• Review and action open contracts awaiting signature or in negotiation and minimize number of open contracts at any point in time.
• Manage daily product exchanges and ownership changes while providing additional contract administrative support as needed by the team.
• Address and resolve invoicing discrepancies, CEF and other issues with customers in a timely and effective manner.
• Develop and implement renewal strategies by proactively monitoring upcoming contract and warranty expirations, communicating effectively with stakeholders, and collaborating closely with commercial teams to ensure timely renewal actions.
• Serve as the super-administrator for the CLM system, overseeing the updating and maintenance of templates, forms, documents, master data (pricing), pre-approved alternate clauses (program inclusions), and workflows. Provide system support to users, addressing inquiries, and offering training as needed.
• Support commercial team in generating quotes for service contracts and ensure accurate data entry into the Contract Lifecycle Management System (CLM).