Process Analyst

at  Veolia WTS

VEOLIA WATER TECHNOLOGIES & SOLUTIONS (VWTS) IS A WORLDWIDE LEADER IN WATER RECOVERY, TREATMENT, AND REUSE. WE DESIGN, SUPPLY, AND SERVICE A RANGE OF WATER SYSTEMS AND MONITORING EQUIPMENT IN INDUSTRIES RANGING FROM PHARMACEUTICAL TO FOOD AND BEVERAGE APPLICATIONS, AND FROM MICROELECTRONICS ULTRAPURE WATER TO MUNICIPAL WATER AND INDUSTRIAL WASTEWATER TREATMENT. WE ARE ONE OF THE WORLD’S LEADING MANUFACTURERS OF TOTAL ORGANIC CARBON (TOC) ANALYZERS AND CORRESPONDING CERTIFIED REFERENCE MATERIALS. OUR GROUND-BREAKING ENDOTOXIN ANALYZER IS THE LATEST ADDITION TO OUR EXPANDING ANALYTICAL INSTRUMENTS PORTFOLIO. WE STRIVE TO PROVIDE NOT ONLY SUPERIOR TECHNOLOGY AND DESIGN, BUT ALSO OUTSTANDING QUALITY, SERVICE, AND APPLICATION SUPPORT.

Job Description

• Provide process support, data review, and write detailed customer centric process review reports to InSight (a data collection and analysis tool) clients. This will include regular telephone and e- mail based communication in a professional manner with customers and colleagues.
• Daily duties will extend to in depth analysis, and timely troubleshooting support utilizing site data captured from full scale operating membrane based water and wastewater treatment plants.
• As a customer facing employee, it is important to manage customer expectations, confidently deliver sound operation and membrane process and cleaning feedback, and ensure any plant can be utilized as a positive reference for Veolia.
• Provide support to InSight setup team (site setups and tag, chart and data quality reviews).
• Travel up to 10% of the time to perform plant process audits, troubleshooting and cleaning assistance at customer sites and assist in managing the client relationship overall.
• Work with service project managers to aid in the design and implementation of upgrades and project work to existing water plants.
• Identify opportunities for future sales.
• Communicate with fellow Technical Support team members to leverage knowledge and ensure issues are recorded using Customer Issue Track (CIT) tool and understood to allow uninterrupted customer service.
• Ability to read Piping and Instrumentation Diagrams, Process Flow Diagrams and/or Mass Balance.
  Qualifications