Process & Implementation Consultant - SaaS (Infinity Health - 12m FTC)

at  Liaison Group

ABOUT LIAISON GROUP

We are a well-established and trusted health economy partner, saving millions for reinvestment in health and social care through our Workforce, Financial and Care businesses.
We are dedicated to improving the health economy through expert advisors, established technology, and best practice process improvement. Our work has also been recognised with numerous HR and Finance industry awards.
All our employees work from the comfort of their own home. We now have over 330 employees based across the length and breadth of the UK, enjoying the flexibility of working remotely.
We are proud to say that we are currently the:
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12th Best Large Company To Work For in the UK

• 8th Best West Midlands Company To Work For in the UK
• 3rd Best Consultancy To Work For in the UK

We are a 3-star (out of 3) rated company by Best Companies, recognising Liaison Group as an ‘World-class Company to Work For’.
The passion and authenticity of our people are core to developing lasting partner relationships that deliver on expectations and achieve success.

JOB SUMMARY

The Process & Implementation consultant will play a central role in ensuring delivery of the Infinity Health Task Management solution, working with multiple stakeholders within Liaison NHS clients to digitise tasks in a clinical setting.
In addition to providing training, risk management and issue resolution for several clients within the programme, you will also be responsible for the technical implementation of the solution; this will include understanding and mapping out the organisations current processes and working with the technical team to build, configure and digitise client processes through the Infinity Health software

EXPERIENCE

Due to the anticipated pace of growth, it is essential that the candidate is flexible and creative; to ensure we maintain service to our clients whilst handing the challenges of a fast paced and diverse environment.

• Scoping and project planning
• Understanding the clients’ requirements
• Providing training to clients during implementation and ongoing
• Providing best practice advice
• Configuration
• Data integration (With patient administration and communication systems)
• Holding client facing meetings on occasion
• Assessing and processing data, ensuring internal governance processes are applied.
• Working with colleges and clients to specific and design HR Intelligence system requirements and reports
• Quality control of new features and configuration updates to the system
• Coordinating with the technical team for new client implementations, such as data mapping, requirement clarifications and new feature requests.