Process Improvement Business Analyst - Hybrid

at  Workwear Group

ABOUT US

Workwear Group (WWG) is part of Wesfarmers Industrial & Safety a division of Wesfarmers, a top 20 ASX listed company with over 100,000 employees. Housed under the banner of Workwear Group, our three iconic brands - KingGee, Hard Yakka and NNT - have been in the business of delivering workwear since the late 1920’s.
We are the trusted partner in workwear solutions, manufacturing over seven million units each year. What sets us apart is our continuous investment in innovation, market knowledge, pioneering ideas and sustainability practices.
We work as one team. We put our customers first and are passionate about what we do. Joining WWG is an opportunity to thrive in an inspiring, safe, and inclusive community.

ABOUT THE ROLE

As the Process Improvement Business Analyst, you will play a crucial role in identifying and implementing process improvements within WWG. Collaborating with stakeholders, you will analyse existing processes, gather requirements, design solutions, and support process changes. Additionally, you will work alongside the process improvement lead architect to enhance operational efficiency, reduce costs, improve service quality, increase customer satisfaction, and foster a culture of continuous improvement.

WHAT YOU’LL BE DOING

• Conduct detailed analysis of current business processes to identify inefficiencies, bottlenecks, and opportunities for improvement and use process mapping and modelling techniques to visualise and understand workflows
• Collaborate with stakeholders, including employees, management, and clients, to gather detailed requirements for process improvements facilitating workshops, interviews, and surveys to collect necessary information
• Develop proposals for process improvements based on analysis and stakeholder input
• Create detailed process maps, flowcharts and documentation to illustrate new processes and work with technology & digital and other departments to design and implement technology solutions that support process improvements
• Assist in the implementation of process improvements, ensuring changes are integrated smoothly to existing workflows providing training and support to employees on new processes and systems
• Prepare communication materials and training programs to support change initiatives
• Maintain comprehensive documentation of current and improved processes, including workflows, procedures and policies ensuring documentation is accessible and up to date for all relevant stakeholders