Process Improvement Manager - Requisition to Pay

at  British American Tobacco

CORE RELATIONSHIPS

DBS, Regional and Geographic Functions - works with Finance and Procurement Central Teams and CoEs, GBS S2S REQUISITION TO PAY teams, Technical Teams [Enterprise Platform CoE, Data, Analytics and Automation, Technology Integration, Corporate DBS BAs] and End Markets to ensure process improvements implementation with focus on integration and alignment.
Global Process Leads – works with the other GPEs, CI Experts and CoE Methods teams seeking the optimal result for BAT on functional and cross functional improvements.

ACCOUNTABILITIES

• Business and Operational
• Engages with GBS S2S REQUISITION TO PAY Hubs, CoEs and business representatives for the respective functional area to identify and validate process improvement and define optimal solutions for gaps identified.
• Participates in the functional global process improvement, alignment, and decision-making forums [Focus Groups and Design Review Group Meetings] communicating proposals and contributing to the solutioning approach.
• Handles the progression of local/regional/global system and process changes [permanent or temporary – waivers] ensuring that the proper governance and controls are consistently applied.
• In collaboration with relevant IDT representatives, GBS teams and other relevant teams, facilitates the process (re)design and supports the implementation of related system changes / new tools
• Ensure that the process aspects of any system template changes are well designed and effectively governed, while delivering the targeted business benefits.
• Partners with the Global Data Management and Data Strategy function to incorporate the design of key data aspects supporting the process and data quality improvements.
• Facilitates the development of action plans for variances as identified throughout the quality audit process and implements corrective and preventative actions.
• Drives effective project management of all relevant initiatives’ portfolio, supervising implementation, progress against the plan and ensure action plans are in place to mitigate identified risks.

Transformation

• Coordinates processes continuous improvement initiatives [small/medium size] and the efficient design/re-design of the S2S REQUISITION TO PAY template for the allocated process area, but also cross-functionally/cross-sub-functionally, ensuring that they meet the business objectives [including standardization, automation, controls, and data harmonization aspects] and support the appropriate blend of automated and manual process solutions.
• Monitors benefits delivery for the improvement initiatives.
• Using Process / Data Analytics, builds and articulates business arguments that provide compelling guidance on how proposed change will add new value to the business moving forward.
• Supervises the accuracy and relevance of performance standards including the evaluation of performance metrics, reporting, and making recommendations as required.
• Relationship
• Drives and ensures close working relationship with Functional CoE teams, Functional DBS teams, as well as other collaborators as required
• Interacts and provides valuable points of view with peers and partners
• Drives productive decision-making conversations
• Communicates optimally via all channels
• Initiate collaboration with other teams to exchange knowledge, optimal practices, and opportunities for improvement
• Promote strong partnership and cross departmental collaboration.

EXPERIENCE

• Proven expertise in the relevant S2S REQUISITION TO PAY functional areas [Requisition to Receipt, Accounts Payable, Travel and Expenses, Reporting and controls across RtP process] in a dynamic environment with at least 3 years’ experience in a similar role focusing on process improvement
• Good IT understanding of S2S REQUISITION TO PAY technology field (demonstrated experience is an advantage)
• Relevant practice in applying continuous improvement frameworks, methodologies, and tools
• Practical experience in leading project assignments
• Relevant working experience in a multinational matrix organization

SKILLS (TECHNICAL / FUNCTIONAL / LEADERSHIP)

• Ability to develop, communicate and deliver clear action plans
• Solid business sense
• Solution-oriented mentality and out of the box thinking
• Commitment to results
• Change management skills

EDUCATION

• Education: University Degree

ROLE SUMMARY

The Process Improvement Manager for REQUISITION TO PAY Area uses their extensive process expertise to craft efficient process and system solutions and to enable the transformation initiatives.

At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at BAT.

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