Process Improvement Project Manager-Warsaw

at  Iron Mountain

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let’s start the conversation.

WHAT YOU WILL DO:

• Identifies opportunities for improvement based on the analysis of customer complaints, internal incidents and employee suggestions
• Analyzes the problems and needs reported by clients in the context of database solutions and chain of custody
• Identifies priorities for improvement in terms of quality, safety and risk
• Reports and defines optimization and standardization projects for business processes
• Analyzes cross-function processes in terms of the correctness of the flow and division of tasks
• Analyzes end-to-end processes from a qualitative and risk assessment point of view
• Coordinates the cooperation between the departments involved and takes an active part in the implementation of projects
• Plans and is responsible for the proper course of project works.
• Introduces process optimization tools
• Specifies the requirements for improving the functionality of databases, workflow for business processes and customer service
• Defines the required functionalities for the applications
• Defines and implements tests of new solutions in the field of document management applications
• Verifies and reviews instructions and procedures for new and modified processes
• Trains IM employees in the scope of introduced changes and improvements
• Supervises all work related to the implementation of projects and their quality
• Conducts audits and post-implementation controls and analyzes the results of introduced improvements
• Responsible for overseeing the standardization and management of documented information in the integrated quality and information security management system
• Documents the course and results of own work
• Monitors and reports results to management
• Prepares periodic and control reports on the functioning of key business processes in Iron Mountain Poland

WHAT YOU WILL BRING TO THE ROLE:

• University degree
• Minimum 5 years of experience in areas such as quality assurance, project management, process improvement, preferably in B2B service sector
• Proven experience of hands-on implementation of continuous improvement programs and projects with the use of IT solutions
• Knowledge of workflow tools (M-Files or similar)
• Knowledge of archiving and document management processes using O’Neil RS-SQL, eVault or similar applications based on Microsoft SQL Server will be an additional advantage
• Knowledge and experience in implementing the requirements of standards such as: ISO 9001, ISO 27001, PCI-DSS, NIST SP 800-53 will be an additional advantage
• Must be able to speak and communicate effectively in Polish and English
• PC literate with proficiency in Microsoft Office and Google Workspace
• Excellent communication and interpersonal skills, ability to collaborate effectively with both internal and external Clients
• Demonstrable evidence of effective analysis of problems and determining potential solutions.
• Demonstrable commitment to an holistic approach and an enthusiasm to learn on the job and to develop knowledge and expertise in all areas of the business
• Highly driven, independent, organized, decisive and people-oriented team player
• Demonstrable evidence of competence to train/present/brief stakeholders on project related topics.
• Demonstrable confidence in effectively communicate with other parties using a variety of delivery methods (eg face-to-face meetings, telephone call, conference call, e-mail, detailed written report).
• Readiness to travel to national branches

Reporting to the Quality & Compliance Manager Poland, Process Improvement Project Manager plays an important role over key areas of the operations including continuous improvement, operational efficiency and customer satisfaction. Works individually and with cross functional teams on projects and initiatives to meet and exceed our customer’s expectations. Assists in setting up strategies and implements best in class processes in order to achieve the following goals:

• Ensuring the quality and security of external and internal customer service,
• Reduction of losses and risks as a result of threats, vulnerabilities, errors and undesirable variability, and
• Meeting corporate requirements and international standards regarding quality and information securit