Process Improvement Specialist

at  ANZ Banking Group

Req ID: 63347
Department: AR Customer Services Ops Customer Service Innovati
Division: Australia Retail
Location: Melbourne
About the role
12 month Fixed Term Contract
Melbourne location - 50% hybrid in office and WFH
At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
As a Process Engineer, you will join a team of specialised experts working together to create the best, fastest and simplest experiences through automation. Your expertise in digital lean, process re-engineering, process intelligence and problem solving will be an integral component of enabling tactical and strategic automation programs to design and deliver great customer experiences through efficient and effective operations.
What could your day look like?
Work alongside product owners, business owners and automation engineers to rapidly discover, visualise and size opportunities across processes
Measure and analyse process performance and mine opportunities to solve the right problems
Bring your creativity and innovative thinking to challenge, design and deliver processes that create value for customers and our people
Mentor, coach and share best practices with the Process Centre of Excellence
Support and implement standard methods, approaches and governance to enable operational excellence.
What’s in your toolkit?
An experienced Lean Six Sigma Green Belt with a delivery history is essential
An experienced process engineer with a hands on track record of process modelling, re-engineering, mining and automation
Proven ability to accelerate time to insight and convert into tangible opportunities for process improvement
Relentlessly focussed on delivering tangible benefits and Return on Investment
Passion for building high value customer experiences, removing waste and championing automation
Strong business acumen, facilitation skills and stakeholder management with the ability to engage at all levels
Knowledge and/or experience with Signavio highly regarded.
So, why join us?
From the moment you join ANZ, you’ll be doing meaningful work that will shape a world where people and communities thrive.
But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources, opportunities, and support you need to take the next big step in your career.
We’re a diverse bunch at ANZ in different roles, different locations, doing different things. That’s why we have a range of flexible working arrangements, so our people can “make work, work for them”. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ you’ll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That’s because we’re committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
Job Posting End Date
05/05/2024, 11.59pm, (Melbourne Australia

Please refer the Job description for details