Process Improvement Specialist

at  Galen College of Nursing

INTRODUCTION

Are you passionate about delivering superior work outcomes? At Galen College of Nursing, we are committed to a single purpose: offering excellence in nursing education. Our staff and administration live out our vision! We change the life of one to care for the lives of many. Jump-start your career as a Process Improvement Specialist today with Galen College of Nursing.

NOTE: ELIGIBILITY FOR BENEFITS MAY VARY BY LOCATION.

You contribute to our success. Every role has an impact on our students’ lives and you have the opportunity to make a difference. We are looking for a dedicated Process Improvement Specialist to be a part of our team.

JOB SUMMARY AND QUALIFICATIONS

The Process Improvement Specialist supports the operational functions of the Institution, including the development, implementation, and ongoing maintenance and improvement of processes and procedures in support of an excellent student and staff experience.

WHAT QUALIFICATIONS YOU WILL NEED:

• Education: Minimum of an earned bachelor’s degree. Equivalent experience in lieu of an earned degree considered.
• Experience: Three (3) years of higher education operations, project management, or process improvement experience preferred.
• Special Qualifications: Must be a change agent within the organization. Working knowledge of Microsoft Office products, including experience or ability to quickly acclimate to flowchart diagramming software, such as Visio. Must be highly organized with the ability to work in a dispersed team environment while self-managing priorities and projects. Excellent judgement, problem-solving, and analytical abilities with high attention to detail required. Superior written and verbal communication skills must be demonstrated across multiple levels of the organization. Must respect, at all times, the confidential nature of the work and information in the Executive offices.
• Degree of Supervision: Minimal
  Galen College Values:
  Inclusivity: I foster an environment that provides opportunities for every individual to reach their full potential.
  Character: I act with integrity and compassion in all I do.
  Accountability: I own my role and accept responsibility for my actions.
  Respect: I value every person as an individual with unique contributions worthy of consideration.
  Excellence: I commit myself to the highest level of quality in everything I do.
  At Galen College of Nursing, we offer a unique educational experience we call Pure Nursing. With a focus on nursing education, our knowledgeable and caring faculty and staff take a personal interest in helping our students achieve their goals. Galen is regionally accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award Associate, Baccalaureate, and Master’s Degrees. Our baccalaureate degree in nursing program is accredited by the Commission on Collegiate Nursing Education (CCNE), and the associate and master’s degree in nursing programs are accredited by the Accreditation Commission for Education in Nursing (ACEN). For complete information related to Galen’s accreditation status, please visit our website.
  Galen College of Nursing is recognized as a 2023 National League of Nursing (NLN) Center of Excellence (COE)
  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

• Develop, configure, and optimize operational procedures by streamlining work processes and removing unnecessary steps.
• Document, maintain, and publish institutional processes, process maps, best practices, and standard operating procedures in relation to operational activities.
• Manage and implement various projects in development by the Operations department, using appropriate tools to track deliverables, deployment, and implementation.
• Establish and effectively communicate project expectations to contributors in a timely and clear fashion.
• Develop and deliver progress reports, proposals, business requirement documentations, and stakeholder presentations in support of assigned projects.
• Conduct a continuous review of the College website, employee resource center (ERC), student portal, and any other ancillary systems, ensuring information communicated is accurate and well-aligned to the operational activities of the College.
• Conduct regular quality assurance audits on operational processes within the various applications of the institution, including, but not limited to, Customer Relationship Management (CRM), Student Information System (SIS), and Document Management System (DMS) software, ensuring accuracy and effectiveness in process and alignment with published policies and procedures.
• Develop and communicate clear internal and external messaging, as appropriate, in support of process improvements throughout the phases of development.
• Maintain operational documents and system configurations in support of updated policies, tuition rates, campus expansions, and other related activities.
• Research, document, and analyze feedback from various functional departments, subject matter experts, and external agencies and integrate feedback as part of the execution of assigned duties.
• Other duties as assigned.