Process Re-Engineering (Digital Transformation)

at  Virtusa

Role: Lead Consultant
Skill: Process Re-Engineering, Lean Sixsigma, Digital Transformation
Description:
· The Project Lead position is the key person driving the on ground execution effort with the business and delivery teams. He/she would be expected to manage a digital transformation work-stream with 3-4 initiatives concurrently, depending on their complexity with limited support from a Practice Lead. The role requires strong problem solving, process/journey design, converting high level design to tangible requirements and project management elements to deliver high impact initiatives for sizeable impact on key business metrics e.g sales, profitability, customer experience, cost efficiency. This is a techno-functional role and is critical for realization of the banks digital transformation agenda. For their work-stream, the individual owns the on-ground activities, from solution development to implementation and benefit realization. There are 3 types of program work streams that this role supports within the Group’s digital transformation agenda:
· Business led: The business leaders have a desired vision opportunity change that they are already pursuing but are looking for specific inputs from a customer journey or process design perspective.
· The role is quite focused in such initiatives.
· Typically, this requires:
· Conducting a diagnostic to define as-is state
· Designing and creating buy-in on the ideal end state
· Crystalizing ideal end state into a set of requirements from a process / policy / technology / people point of view
· Supporting as required to obtain sign off from Business and Control stakeholders (Risk, Security, Compliance, Legal etc.)
· The Project lead would be expected to lead these, with support from the Practice lead on b & d in case of any disagreements or challenges.
· Business initiated: The business leaders have a desired vision / opportunity / change that they want to bring to pursue but it is at a concept level. For such initiatives, the role is critical to bridging the gap between idea and reality. There is greater buy-in from stakeholders and often availability of budget / capacity to execute the projects, but the role needs to design the functional solution.

Please refer the Job description for details