Process & Sales Specialist- maternity cover

at  Zalando

ABOUT THE ROLE AND THE TEAM

The Process & Sales Specialist (maternity cover) role sits within the fast growing Zalando Gift Cards team - a cross-functional unit spanning 3 commercial channels; B2B, Retail and DTC. The Retail Channel lead position will be responsible for a 3-digit million EUR annual sales targets across all Zalando markets in offline retailers such as Rewe, DM and other points of sales of scale that help us engage our customers. Gift Cards are the perfect gift for friends, family or for any corporate incentive like loyalty programs and employee rewards. We are a cross-functional unit, integrated in Zalando’s Digital Experience department, which develops global gift card marketing and sales strategy across Europe.
Our goal is to provide our end consumers with a perfect gifting experience and to build up long-lasting cooperations with our partners and customers across Europe.
Gift cards team is currently structured into 3 channels - B2B, B2C, and Retail. This position is for the Retail channel which works to drive the Zalando Gift Cards business in offline retailers like Rewe, DM, Rossman etc. The channel reaches these retailers via integrators.

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• Monitor and control the costs of the Gift Card department, including preparing the invoicing process and aligning it with the accounting team and relevant stakeholders.
• Manage interfaces between the commercial, SAP, Salesforce, and engineering teams.
• Oversee and further develop the order process, optimising and enhancing its efficiency.
• Ensure the gift card order process runs smoothly and that stock levels are maintained.
• Manage bugs and ensure smooth backend operations.
• Coordinating with internal and external stakeholders through the Gift Card specific inbox account
• You are our partners’ go-to person for order requests