Processing Assistant IV (PAIV)

at  North Carolina Dept of Health and Human Services

DESCRIPTION OF WORK

This position serves as a Processing Assistant IV in the Statesville satellite office of the Salisbury VR Unit.
This position serves as receptionist for the office and is the first point of contact for all visitors and callers to the office. Effective communication with consumers, employers, and the public, including but not limited to vocational rehabilitation clients with a variety of disabilities, including physical, emotional, and mental health disabilities, and substance use disorders is required. Front office duties include greeting consumers and visitors, answering the telephone, responding to in person inquiries and relaying messages to the appropriate staff member, processing incoming/outgoing mail, receiving applications from consumers, requesting and obtaining medical records, preparing requested correspondence and other documentation, maintaining files, assisting customers with job placement, and preparing/processing authorizations and invoices for service delivery.
The administrative support position will provide general office support to a Rehabilitation Counselor and the Counselor-in-Charge and will provide back-up support for the Rehabilitation Counselor serving the transition caseload as needed to meet the rehabilitation needs of customers.
Duties also include providing support to regional personnel who periodically work in the satellite office. Other job duties may be assigned as needed to ensure quality service delivery to customers.
The DHHS Division of Vocational Rehabilitation Services (DVRS) promotes employment and independence for persons with disabilities through customer partnership and community leadership.

ABOUT NC DEPARTMENT OF HEALTH AND HUMAN SERVICES:

The North Carolina Department of Health and Human Services (DHHS) serves the needs of the most vulnerable of North Carolinians and to accomplish this, we hire only the most dedicated and caring individuals. Finding qualified clinical professionals to treat and care for our clients is a continual challenge as demand for services grows and the availability of providers struggles to keep pace. We are seeking a motivated individual who is up for this challenge and is dedicated to our mission of providing North Carolinians with the very best in clinical care.

KNOWLEDGE, SKILLS AND ABILITIES / COMPETENCIES

To receive credit for all of your work history and credentials, you must list the information on the application form. Any information omitted from the application form, listed under the text resume section, or on an attachment will not be considered for qualifying credit.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.
High school diploma or General Educational Development (GED) diploma and two years of related administrative experience;
OR
equivalent combination of education and experience.

Please refer the Job description for details