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Job Description

JOB DESCRIPTION

• Provide leadership and direction to the Procurement Support Center organization to ensure timely and accurate processing
• Work with PSC leads to balance associate workload to maintain superior customer service to internal customers
• Manage stakeholder expectations, provide quarterly review of PSC services and challenges
• Attend regional meetings for all matters PSC related, providing insights to stakeholders on PSC capabilities
• Focus on maximizing productivity improvements and ensuring compliance with regulatory policies
• Accountable for adhering to AECOM process policies and procedures
• Establish SLAs and KPIs for the Procurement Support Center
• Proactively work with cross-functional partners to meet goals
• Plan, coordinate, manage, and optimize Procurement Support Center activities of the team, ensuring SLAs and KPIs are met
• Ensures TPRM process remains compliant to AECOM process the vendor prequalification process
• Manages the auditing of subcontractor certifications
• Oversees PSC Process documentation maintenance
• Manages purchase order generation, change order process, and payment terms issues
• Prepares reports (KPIs/SLAs) for the identification of continuous improvement activities
• Verifies policy compliance for receipt and invoice approval
• Assists with complex requisition support
• Validates complex direct procurement requisitions
• Supports review of invoices and resolution of discrepancies
• Provide assistance with project accounting query resolution
• Drives decisions that affect the Procurement Support Center
• Analyze quality assurance processes to monitor customer satisfaction and ensure policy compliance for the Procurement Support Center
• Analyze reports for SLA and KPI trends and thresholds for baseline measurements
• Report on metrics to the Team Associates
• Monitor trends and anticipate potential problems for proactive resolution
• Manage staffing, including recruitment and evaluation
• Provide leadership support to the Team Associated
• Determine learning and development needed for the PSC team
• Assists in the evaluation of disputes with vendors

QUALIFICATIONS

• Fluent in English.
• BS/BA in procurement/Accounting/Finance or related field
• 12 years Procurement/Supply Chain experience
• 4 years leadership experience
• Excellent communication and team management skills
• Demonstrated leadership and enthusiasm for change
• Highly self-motivated and directed
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Exceptionally customer service oriented
• Proven analytical, evaluative, and problem-solving abilities
• Knowledge of Coupa, CLM or other systems preferred
• Process focused, results oriented with time management and motivational skills
• Strong organizational skills and coaching aptitude – ability to successfully lead high performance team
• Process improvements
• Staff engagement and retention
• Learning and development (new skills)
• Meets established SLAs
• Customer satisfaction
  Additional Information
  

  LI-GM1

Please refer the Job description for details