Product App Support Rep

at  Solventum

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy
here continue to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions.
As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Description:
Customer Response Team Representative (Solventum)
3M Health Care is now Solventum
At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients’ lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.
The Impact You’ll Make in this Role

As a Customer Response Team Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Provides Level 2 customer issue resolution and support for the Custom Smiles Solutions business
• Reviews customer treatment design plans, identify problems, summarizes case findings and work with Tx Design team or end customers on improvements
• Identifies recurring issue themes and create / support projects to address and improve performance
• Presents case findings and support training to Tx Design teams to drive improvements

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor’s Degree or higher AND 3+ years of digital aligner treatment design experience

In addition to the above requirements, the following are also required:

• Experience with digital design/tools and software and/or AI-driven solutions
• Experience troubleshooting aligner treatment design challenges
• Experience interacting with customers to understand treatment plan concerns that need to be addressed
• Experience leading improvement projects
• Excellent communication skills - both written and oral
• Ability to work cross-functionally

Additional qualifications that could help you succeed even further in this role include:

• Advanced degree in a dental or orthodontics discipline from an accredited institution

Work location:

• Hybrid Eligible (Job Duties allow for some remote work but require travel to Costa Rica offices at least 1 day per week)

Travel: May include up to 5% international
Relocation Assistance: Not Available
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
Solventum es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
Solventum Global Terms of Use and Privacy Statement
Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.
Please access the linked document by clicking
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select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the
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To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor’s Degree or higher AND 3+ years of digital aligner treatment design experienc

Additional qualifications that could help you succeed even further in this role include:

• Advanced degree in a dental or orthodontics discipline from an accredited institutio