Product Content Manager - Payments - Vice President

at  JPMorgan Chase Co

JOB DESCRIPTION

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
As a Product Content Manager in Payments Acceptance, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.
The ideal candidate will be well versed in payment processing and able to interpret Payment Brand updates, changes and new product implementation. Key area of focus will be the Commerce platform, including impacts to the AMEA region, and new method of payment (MOP) integration. Will be responsible to aid in the understanding and communication of issues or corrections related to the implementation of Payment Brand interchange or fees. Will be responsible to ensure that Payment Brand information is clear and can be understood by internal partners, to accurately articulate to externally to clients. Candidate will have the ability to lead and influence, drive meaningful productive change across internal teams, and serve as a key collaborator to the Commerce platform.

REQUIRED QUALIFICATIONS, CAPABILITIES, AND SKILLS

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• 5+ years of experience in merchant acquiring, with strong understanding of interchange and payment brand fees and requirements
• Must be able to challenge traditional thinking and champion change
• Bachelor’s degree or equivalent experience required
• Strong interpersonal skills and ability to work across internal lines of business
• Exceptional written and verbal communication skills
• Strategic thinker, thought leader and highly collaborative
• Demonstrated experience operating in a matrix organization and leading through ambiguity

PREFERRED QUALIFICATIONS, CAPABILITIES, AND SKILLS

• Proficient knowledge of the product development life cycle, design, and data analytics
• Demonstrated experience operating in a matrix organization and leading through ambiguity

ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Effectively gather Payment Brand new items, updates and changes to interpret and communicate to field, with a focus on Commerce platform
• Lead teams managing research and rejects related to Payment Brand items to gain clear understanding, push for resolution and drive communication
• Collaborate with Commerce platform product and delivery teams to ensure Payment Brand updates, changes or new requirements are clearly understood and incorporated
• Be a collaborative consultant to PNO, PBI and the field to ensure all Payment Brand changes are clearly understood
• Maintain an excellent working knowledge of the payment brand rules and processing requirements
• Active participant in internal governance forums (Service code/BAR) providing input and feedback on items being brought forth, as well as escalating risks or impacts to card brand rules/requirements.