Product Instructional Designer (f/m/d)*

at  Parloa

YOUR MISSION:

As an Product Instructional Designer at Parloa, you will be responsible for designing, developing, and implementing effective and interactive learning solutions. You will be responsible for delivering high-impact training programs focused on our SaaS products. Collaborating with subject matter experts (SME) such as Product Managers, Solution Engineers, CX Designers, and other stakeholders, you will play a key role in creating content that enhances the knowledge and skills of our teams, our customers, and our partners. You have a strong understanding of instructional design principles, adult learning theory, and the ability to leverage various instructional technologies.

WHY PARLOA?

Join Parloa in revolutionizing customer communication with Artificial Intelligence! We’re a leading Conversational AI platform collaborating with industry giants, both as partners and clients. Our mission is to create a comprehensive customer solution for businesses worldwide, and we’re committed to achieving this by having people and AI join forces.
We were founded in 2017 in Berlin, and since then we’ve become one of the most innovative SaaS companies in the market. By leveraging our cutting-edge conversational AI platform, we are enabling businesses to have meaningful conversations with their customers. We’re committed to achieving this by combining top-notch technical engineering with innovative leadership and the belief that every single team member can have a massive impact on our future.
By joining Parloa, you’ll have the opportunity to be part of a dynamic and innovative team that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent 20 million Series A investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

• Conduct thorough needs assessments to identify learning objectives and knowledge gaps
• Design high quality instructional materials, including e-learning course, instruction-led training, videos, and live training
• Conduct in-person and virtual training sessions for internal teams, customers, and partners
• Customize training content to meet the specific needs of different user groups and skill levels
• Build and implement the platform to store and share learning content
• Work closely with subject matter experts to gather and validate content
• Analyze feedback and performance data to make continuous improvements to learning materials
• Manage multiple projects simultaneously, ensuring deadlines are met and deliverables are of high quality
• Communicate project progress and challenges to stakeholders regularly
• Implement knowledge checks to measure the effectiveness of training programs
• Collaborate with the Customer Experience and Partnerships teams to organize training with customers and partners