Product Introduction Trouble Shooter Technician

at  Acara Solutions

Acara Solutions has an opening for a Product Introduction Trouble Shooter Technician for Alstom Transportation in Edmonton, AB.
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

KEY ACCOUNTABILITIES:

• Carry out Troubleshooting during PI period as well as Pre-warranty & Commissioning (and Validation & Certification if applicable), including investigation and repair
• Carry out Fleet check activities
• Reports & register any deviation (failure/event) in Failure Management data base including configuration data
• Support operation helpdesk
• Apply & enforce Alstom & customer EHS & security rules and relevant PI processes on customer site
• Execute test & trouble shouting procedures to evaluate system performance and performs failure analysis on parts to be returned for repair
• Support Implementation Field Modifications (FM operator), if required
• Support specific technical investigations by Engineering or internal/external Suppliers
• Recommends preventative and corrective actions
• Instructs and directs operators in field modification and repairs if needed
• Advises PI management regarding customer satisfaction, product performance, and suggestions for product enhancements
• Ensure good information flow about interventions & operations within Troubleshooting to support shift transition, if needed
• Lead Troubleshooter team, if needed
• Conducts peer reviews of PI activities and provide technical leadership if requested
• Contribute to Return of Experience

EDUCATIONAL REQUIREMENTS

• Certified Technician or Undergraduate in technical area (Mechanical or Electrical/Electronics)
• Minimum IT knowledge
• Internal EHS training
• Graduate in technical area (Mechanical or Electrical/Electronics)
• English

EXPERIENCE

• Technical troubleshooting/investigation/testing experience (mechanical or electrical / electronic) (> 10 years for Senior position)
• Field Experience (> 10 years for Senior position)
• EHS knowledge and exposure
• Product knowledge
• Self-government
• Railway Safety/Product liability
• Engineering knowledge
• Customer contact
  Important to note: As a global business, we’re an equal-opportunity employer that celebrates diversity across the 70+ countries we operate in. We’re committed to creating an inclusive workplace for everyone.
  Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process

• Troubleshooting of Alstom products at customer site in order to ensure their availability.
• Provide technical expertise to subcontractors, warranty support team, project team members and less experienced personnel.