Product Lead

at  INTERSYSTEMS SINGAPORE PTE LIMITED

JOB SUMMARY

The InterSystems TrakCare Regional Edition team employs clinicians and healthcare IT experts who build local editions that transform healthcare organizations.
The global edition is used wherever possible, especially in clinical workflows, but regional requirements for patient administration and statutory regulations vary and the Product Lead works to define the specification for regional configuration, perform the work, tests and documents the output.
Working with the regional Product Manager, the Product Lead is a key driver of product excellence, responsible for leading the execution of producing high quality, well documented outputs that are used to drive implementation projects and lead the clients.

EXPERIENCE AND QUALIFICATIONS

• Demonstrated domain expertise with clear understanding of healthcare and departmental interdependencies and workflows.
• In-depth experience working in a healthcare IT setting, preferably having worked with a software implementation as a vendor or a customer.
• Experience in writing use cases, requirements, or functional documentation for healthcare applications.
• TrakCare experience preferred.
• Previous experience working in an agile team desirable.
• Good problem solving and analytical skills.
• Excellent communication, inter-personal, multi-cultural, skills

EDUCATION AND TRAINING

• University degree in technology, science, medical or healthcare

The duties initially assigned include, but are not limited to:

• Mentor and lead a team of product specialists. Inspire a culture of innovation, collaboration, and continuous improvement. Establish strong relationships with internal stakeholders, including implementation, support, marketing, and sales.
• Effectively manages workload for assigned product areas utilizing internal systems, ensuring prioritized, timely and accurate responses to development logs.
• Provide business analysis of problems and new requests including working with internal and external stakeholders.
• Develop use cases, and functional requirements for new functionality for use across regional and global customers.
• Assists with scoping and planning of new developments as needed. Works closely with end users and internal staff to understand workflow processes that impact change request requirements to ensure implementation of developed changes satisfy stated needs.
• Develop use cases or product requirements and functional requirements for new functionality. Support QA, training, and documentation in understanding new functionality.
• Collect, synthesize, and prioritize customer feedback, using a combination of live customer feedback sessions and additional feedback mechanisms.
• Participate in project teams with developers and other key staff to develop new functionality for the product.