Product Lead, Platform SRE

at  Insurance Australia Group LTD

Product Lead, Platform SRE
Have meaningful impact as a Product Lead, Platform SRE
Join the largest insurance group in Australia and New Zealand.

ABOUT YOU

We are looking for the right person, with a good attitude who will be a solid team fit with the following skills and experiences: -

• Strong technical background in software development or engineering
• Good understanding of industry best practice techniques relating to user experience and customer journey mapping
• Strong analytical skills with a demonstrated ability to understand business processes.
• Strong business/client engagement skills with a demonstrated ability to build and sustain relationships with key stakeholders.
• Experience developing instructional and procedural documentation and presentations.

ABOUT US

IAG is the largest general insurance group in Australia and New Zealand. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.
You’ll know our brands - NRMA Insurance, CGU, WFI, ROLLiN’, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.
We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.
We’re also guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change.
We’re passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We’re proud to be an accredited family-friendly workplace and are committed to being a safe and supportive space for all our employees. We do this because we’re ready for you.

All this shows up in what we offer:

• Grow your financial future with 13% superannuation as standard
• Access up to 50% off personal insurance, including home and motor insurance
• Flexibility through a program called MyFlex - supporting you to live life to the full
• Welcome Back cash bonus when returning from parental leave
• Partner discounts on every day and special occasion items

We’re ready for you. Apply today.
Learn more about who IAG is here.
Job ID 41914

As a Product Lead for Platform SRE you lead the product roadmap for the Platform SRE team within Platform Engineering. You will engage with your customers deeply to understand their requirements and contribute to the delivery of the Platform SRE strategy. You will help to evolve our SRE offering as a product through modern agile practices.
You’ll work in a cross-functional agile team that consists of Platform Engineers, Technical Product Owners, Platform Architects etc.

In this role some of the key responsibilities includes: -

• Lead the product development of our SRE & Observability Strategy including the rollout of foundational capabilities to support the business-critical workloads for IAG’s Customer Technology Division.
• Liaise with business stakeholders to understand their SRE & Observability requirements and maintain a healthy backlog of the same while also helping to communicate the roadmap in clear terms to the business.
• Participate in the creation and on-going maintenance of Platform Engineering rituals (including standards, processes, documentation, ways of working etc.), and become the product custodian of SRE & Observability on the Platforms.
• Be responsible for identifying, understanding, analysing and communicating product requirements and/or feature requests, collaborating with your team to assess technical feasibility and estimate effort
• Prepare detailed documentation e.g. process diagrams, policies, training and communication documentation.

This is a full time, permanent role that is open to people based anywhere in Australia and New Zealand.
This role offers flexible working conditions that support a mix of working from home and being in the office.
Application closes 25 April 2024