Product Manager

at  Advisory Conciliation and Arbitration Service

JOB SUMMARY

• Lead the Product Design and Delivery team and work closely with relevant stakeholders, including the Product Development Panel, to review/maintain current suite of products and develop new chargeable and non-chargeable products and services into the marketplace and evaluate to ensure success and continuous improvement.
• Lead team and create an entrepreneurial, ‘can-do’ culture that drives innovation
• In liaison with the Strategic Product Development Lead horizon scan market changes and customer feedback to identify opportunities and gaps in current and future OAE product portfolio.
• Make recommendations to Product Development Strategic Lead and A&BS SLT team and deliver agreed activities in line with strategic plan to support to maximise A&BS success.
• Lead the Product Design and Delivery team to support and maximise capability, ensuring they are equipped with right tools and skills to enable effective delivery.
• Identify strategic links to other parts of the Acas business (e.g. trends emerging from helpline and IDR) and external stakeholder activities with a view to prompting proactive updates to content, in line with the product development framework, as external focus on particular issues emerge.
• Plan, drive and monitor performance and people, including workforce planning, recruitment, people development and wellbeing within team.
• E-Learning -To develop and manage the training, e-learning and webinar production services considering external customer needs, updated guidance, BEIS updates, new legislation in line with Acas’ strategic aims and governance.
• E-Learning - To lead, manage and support the organisations E-Learning platform collaborating with DDaT and external suppliers where appropriate.

JOB DESCRIPTION

• Ensure that products are adequately evaluated at test stage, ensuring that any learning is incorporated into product adaptations.
• Ensure that training and briefing materials are available for new and existing products approved for scale-up, equipping the wider delivery team to test and deliver to a high quality.
• In conjunction with Product Development Strategic Lead, develop a product design framework policy / reference.
• Identifying opportunities in the marketplace to expand ACAS market share through the development of new products and services and adaptation/improvement of the existing offer, including any subscription services.
• Maintain insight around competitors to ensure that products are appropriately priced, ensure A&BS SLT are updated and make recommendations where relevant.
• Develop a service plan, to support management reporting on team performance.
• Ensuring a robust approach to identifying new commercial prospects for ACAS through products and services delivered across multiple channels.
• Develop robust Research & Development process/procedure, train colleagues and ensure compliance.
• Liaise with external stakeholders to identify good practice in R&D/testing/marketing of products and services
• Work closely with Strategic Product Development Lead to undertake regular reviews on product and service workstreams and prioritise accordingly
• Lead the Product Design and Delivery team to support and maximise capability, ensuring they are equipped with right tools and skills to enable effective delivery
• Identify, develop and test new income generation streams in collaboration with Product Development Strategic Lead and SLT,
• Support engagement with internal and external stakeholders in the product design, test, and evaluation, including customers and Product Development (Stakeholder) Panel.
• Ensure efficient and effective management of Product Development (Stakeholder) Panel meetings
• Delivery of new and improved products, ensuring that specifications, briefs and training are comprehensive enough to ensure successful delivery in the marketplace
• Support cross-directorate working to ensure collaboration with Marketing, Insight, Digital, strategy & external affairs etc.
• Lead team and create an entrepreneurial, ‘can-do’ culture that drives innovation. Support team to learn, grow and develop and role-modelling organisational values
• Drive and maintain standards and ensuring compliance to organisational policies e.g. branding and accessibility.
• Build effective, purposeful partnerships internally to ensure service delivery targets are met, SLA’s are managed effectively, knowledge transfer and culture of collaboration.
• New Product Pipeline – Accountable for ensuring requests and ideas for new products are considered and agreed in collaboration with service areas.
• Effective management of team members and or stakeholders and/ or colleagues.
• Support the strategic and operational aims of the organisation, prioritise products that will expand business solutions and/or support Subject matter Experts sharing best practice and supporting colleagues across business areas.
• Risk management including but not limited to cost management, timelines and slippage, knowledge of plagiarism and copyright and ensuring a sound knowledge or risk identification and mitigation throughout the team.
• Good knowledge of and ensure all products comply accessibility requirements.

EXPERIENCE:

• Experience of managing and developing people
• Experience of developing products using evidence to inform and shape new products and services
• Experience of leading change
• Experience of leading/improving front-line services
• Building purposeful partnerships

EXPERIENCE:

• Sales/commercial experience / scaling-up a service.

AS PART OF THE APPLICATION PROCESS, YOU WILL BE ASKED TO COMPLETE:

An evidence-based statement of suitability reflecting the essential Experience and Technical requirements as listed in the Job Description. Your statement of suitability should be no longer than 750 words. It should avoid generalised assertions, instead including specific examples of achievements, explaining the degree of challenge, what you did and the outcomes.
A 250-word statement on each behaviour required as listed above
A separate 250-word statement reflecting the desirable criteria.
Should a large number of applications be received, an initial sift may be conducted using the:

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Business Management and Improvement
Planning