Product Manager, Client Experience

at  Stitch Fix

YOU ARE EXCITED ABOUT THIS OPPORTUNITY BECAUSE YOU WILL…

• Champion Innovative Product Ideas: Dive deep into understanding client needs and company objectives to define groundbreaking product ideas focused on enhancing client engagement and retention. You’ll employ techniques such as customer interviews, prototyping, and concept testing to generate ideas that resonate with our target audience and align with Stitch Fix’s strategic goals.
• Lead Meaningful Discovery Work: Undertake thorough discovery work to uncover insights and identify solutions that address both client pain points and business challenges. You’ll collaborate closely with stakeholders across the organization, conducting market research, competitive analysis, and user testing to inform product decisions and ensure alignment with Stitch Fix’s mission.
• Drive Cross-Functional Collaboration: Work hand in hand with Design and Engineering teams throughout the product development lifecycle. Applying Marty Cagan’s emphasis on empowered product teams, you’ll foster a collaborative environment where cross-functional partners collaborate closely, share insights, and iterate rapidly to deliver innovative solutions that exceed client expectations and drive business outcomes.

ABOUT STITCH FIX

We’re changing the industry and bringing personal styling to every body. We believe in a service and a workplace where you can show up as your best, most authentic self. The Stitch Fix experience is not merely curated—it’s truly personalized to each client we style. We are changing the way people find what they love. We’re disrupting the future of retail with the precision of data science by combining it with human instinct to find pieces that fit our client’s unique style. This novel juxtaposition attracts a highly diverse group of talented people who are both thinkers and doers. This results in a simple, yet powerful offering to our customers and a successful, growing business serving millions of men, women and kids throughout the US. We believe we are only scratching the surface and are looking for incredible people like you to help us boldly create our future.

As a Product Manager at Stitch Fix, you will play a pivotal role in shaping one of the highest priorities of our company - client experience. Your mission will be to develop engaging and social experiences that not only helps clients visualize their style but also provides compelling reasons for them to return and evolve their style. To achieve this, you’ll focus on driving innovations in style visualization, client relationship building, and continuous evolution of our offerings.