Product Manager - Customer Communication

at  Luxury Escapes

BE PART OF THE TEAM TRANSFORMING GLOBAL TRAVEL EXPERIENCES!

Luxury Escapes is one of the world’s fastest-growing travel websites, with over 8 million members. We are growing rapidly and seeking a Product Manager to help us shape the way we communicate with our members, from the very first time they think about travel right through to when they have returned from their Luxury Escape.
We send millions of emails, push notifications and other forms of communication every day across many countries. As the Product Manager for this team, you’ll help design the perfect communication touch points for each of our products, whether it be a hotel or a tour, and leverage our onsite behaviour and what we know about customers to provide deeper personalisation.
You’ll have the chance to shape and execute the product strategy, collaborate with cross-functional teams, and drive the end-to-end product development lifecycle. Your innovative thinking and strategic approach will be pivotal in creating a communication strategy that not only delights our members but also sets new industry benchmarks.

ABOUT THE ROLE

The Customer Communications has recently migrated to a new CRM, positioning us to rapidly personalise our customer interactions. We have a talented team of engineers, designers and commercial leaders ready to take the product to the next level, we’re now seeking a strong product manager to help guide the next phase of growth.

WHAT YOU’LL DO

• Build a deep understanding of customer needs to advocate for them effectively.
• Lead the vision, strategy, and execution for products that you manage.
• Manage the end-to-end product lifecycle, from customer research to design, build, and launch.
• Set, measure, and improve success metrics for the products you manage.
• Continually identify opportunities to enhance the tours customer experience.
• Collaborate with product design, software engineering, and wider Luxury Escapes teams to deliver high-quality, valuable products.