Product Manager

at  Cypher Consulting Europe

Are you an experienced Customer Journey Expert (Product Manager) with a strong focus on customer experience and behaviour in digital journeys and do you have a data-driven and can-do mindset?

Tasks

• Representing the voice of the customer with a unified and connected overview of customers’ experience, maximizing data reusability.
• Re-imagine journeys by supporting and managing cross-functional teams to build truly seamless (digital) end-to-end journeys in line with the CX methodology
• Make sure that after implementation the end-to-end journey adheres to all customer requirements (you have a change and run responsibility)
• You are capable of both keeping the bigger picture in mind and at the same time looking for quick wins where applicable.
• Offering solutions by seamless integration into the value chain of our clients and by connecting it with other internal and external tooling capabilities
• Safeguard our license to operate by secure and flawless 24/7 operations while ensuring regulatory compliance
• Apply your experience in supporting to build and manage the journeys with an end-to-end mindset, including the needed COPAF design and implementation and business operations and services
• You have a vision on the purpose and added value of the customer journey which you will also translate in objectives and KPIs
• For the Customer Journey within you responsibility you will build and maintain a roadmap and prioritize the order.
• You lead the process review boards/scrum of scrums
• You manage the stakeholders for your journey

Requirements

• Master’s degree and 3+/5+ years professional experience designing customer journeys.
• 5-10 years’ cross border experience in the Identification and Verification domain
• Solid knowledge surrounding Remote Identity Proofing and eIDAS 2.0
• You are a proactive and goal-driven personality with a strong affinity with and experience in the Agile Way of Working
• You are able to create and steer on a holistic overview but also understand the importance of the nitty gritty details.
• Strong analytical capabilities, methodical thinking and problem-solving skills
• You are a structured, ambitious, and independent worker with a strong drive to deliver tangible benefits
• You are respectful of different opinions and engage in meaningful discussion
• Be able to advise and challenge management and the organisation, promote knowledge-sharing & innovation and display cultural sensitivity
• Knowledge of corporate data lifecycle management would be beneficial
• Experience in a customer data domain an advantage
• Native (or fluent in) English.

• Representing the voice of the customer with a unified and connected overview of customers’ experience, maximizing data reusability.
• Re-imagine journeys by supporting and managing cross-functional teams to build truly seamless (digital) end-to-end journeys in line with the CX methodology
• Make sure that after implementation the end-to-end journey adheres to all customer requirements (you have a change and run responsibility)
• You are capable of both keeping the bigger picture in mind and at the same time looking for quick wins where applicable.
• Offering solutions by seamless integration into the value chain of our clients and by connecting it with other internal and external tooling capabilities
• Safeguard our license to operate by secure and flawless 24/7 operations while ensuring regulatory compliance
• Apply your experience in supporting to build and manage the journeys with an end-to-end mindset, including the needed COPAF design and implementation and business operations and services
• You have a vision on the purpose and added value of the customer journey which you will also translate in objectives and KPIs
• For the Customer Journey within you responsibility you will build and maintain a roadmap and prioritize the order.
• You lead the process review boards/scrum of scrums
• You manage the stakeholders for your journe