Product Manager

at  Everbridge

The Product Manager, State & Local Government will be responsible for delivering world-class functionality on aggressive schedules, that will be used every day by public safety agencies and residents across the world. This position will focus primarily on Everbridge’s Public Safety Solutions but offer a chance to collaborate with teams focused on solving a broad range of customer challenges in numerous markets.
You will define products that deliver innovation in functionality, user experience and performance and will drive cross-functional teams to bring those products to market. A successful candidate will be analytical with strong business judgement, able to be highly effective under self-direction, and adept at synthesizing a variety of technologies and capabilities into high quality, easy to use products that people love.

ABOUT THE TEAM:

As a member of our Product Management team, you will join a team of bright, fast-paced Product Managers and User Experience experts who are keenly focused on bringing innovative solutions to market. We are smart, dedicated, and ambitious, and are looking for people of the same cut to join us.

• Meet with customers to understand the problems they face and drive cross-functional, internal alignment on solutions to solve their problems and exceed their expectations.
• Work with cross-functional teams to define go-to-market approach, helping teams understand the product positioning, key benefits, and target end-user.
• Work closely with the Development team to create scalable solutions that meet the complex challenges of deploying and supporting SaaS and mobile applications on a global level.
• Define and fully document all requirements in the form of Agile epics and stories.
• Manage distributed Scrum team backlogs based on project priorities.
• Prepare and refine all project tickets with the assigned Scrum Team.
• Track and report on KPIs that are shared with Everbridge Senior Management
• Host stakeholder review meetings to present new projects, to present status or to train internal stakeholders.
• Collaborate on release notes, client-facing product documentation, and training material.
• Meet with clients to understand their current needs for improvements to the product or to demonstrate new features.
• Evaluate and prioritize client-reported issues.
• Collect and analyze product feedback from internal stakeholders and clients.
• Collaborate with other Product Management team members in planning future product releases and product roadmaps.