Product Manager Everyday Banking

at  HSBC

Job description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients.
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
Would you like to spend your time influencing and evolving the products and services that HSBC, fd and M&S Bank customers benefit from each and every day? We are currently seeking experienced and passionate individuals to join the Everyday Banking team in a variety of roles who are focused on creating fantastic products for our customers. If you’re a good fit for the role you’ll be determined and driven, are able to take decisive action, create innovative ideas and thrive in a fast-paced environment.
Everyday Banking is an exciting business with the vital responsibility to support our customers in meeting their everyday banking needs. The role of the Everyday Banking Product Manager covers a range of different priority areas and requires versatility to flex between different projects.
This is a brilliant time to join the Everyday Banking Team and make a fantastic impact for the benefit of our customers. Here’s what we offer to you:

We are the engine room for our Retail Banking customers with key responsibilities to deliver against our UK and Global strategy.

• We serve a total of 14.2m active customers; 9.9m HSBC, 1.8m first direct and 2.6m M&S Bank.
• Own products and services across Current Accounts, Savings, Overdrafts, Debit Cards, Payments & FX.
• Support and enhance our digital proposition through our Digital Journeys team across Everyday Banking, Unsecured Lending and Mortgages.

Our 2024 priorities in Everyday Banking include:

• Delivering onboarding excellence through successful delivery of World Class Onboarding.
• Supporting our customers build better savings habits, offering fair value on our products and supporting healthy overdraft usage.
• Creating a clear and fair pricing strategy for all of our products to support our customers.
• Improving experience across key everyday banking journeys to make banking easier with us and digitised where possible.
• Driving meaningful customer engagement to drive customer advocacy, retention and reduce attrition.

Engaged employees are proven to deliver a better customer experience and, as a result, positively impact business performance.
A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

In this role you will:

• You will be responsible for identifying and assessing commercial trends and issues, defining solutions to improve performance, drive new customer acquisition within target segments and balance customer needs whilst identifying areas to improve customer experience.
• You will prepare product and customer analysis, insight, MI and research in order to make informed decisions and/or to identify opportunities to improve customer experience and commercial performance cross brand and cross channel.
• You will be responsible for proactive P&L management through implementation of price changes, campaign activity and cost management activity across Everyday Banking products and journeys.
• You will collaborate with other Product Managers, Legal, Compliance, Risk, Marketing, Finance, Global, Change & Transformation and IT for customer driven outcomes to regulatory or business change.
• You’ll assist in establishing and maintaining a comprehensive approach to conduct risk management, driven by rigorous product controls and sustained energy to improve consistency and service standards.
• You’ll understand the competitor landscape and what it means for the management and development of products and services for our customers.

Requirements

To be successful in this role you should meet the following requirements:

• Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences.
• Proven strong stakeholder management and collaboration skills.
• Experience of product management, finance/business performance management, journey management or change implementation.
• A track record of making complex business decisions, even in times of ambiguity, considering the potential long-term risks and implications.
• Proven track record of constantly looking for ways to do things better and influencing others to successfully implement and deliver change.
• Have very strong analytical and problem solving abilities as well as excellent attention to detail. Able to analyse and interpret large sets of data for forecasting, reporting and performance reviews.
• Strong Microsoft Excel skills (mandatory)

The base location for this role is – 1 CS – Birmingham
Opening up a world of opportunity
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.
If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500

We are the engine room for our Retail Banking customers with key responsibilities to deliver against our UK and Global strategy.

• We serve a total of 14.2m active customers; 9.9m HSBC, 1.8m first direct and 2.6m M&S Bank.
• Own products and services across Current Accounts, Savings, Overdrafts, Debit Cards, Payments & FX.
• Support and enhance our digital proposition through our Digital Journeys team across Everyday Banking, Unsecured Lending and Mortgages

In this role you will:

• You will be responsible for identifying and assessing commercial trends and issues, defining solutions to improve performance, drive new customer acquisition within target segments and balance customer needs whilst identifying areas to improve customer experience.
• You will prepare product and customer analysis, insight, MI and research in order to make informed decisions and/or to identify opportunities to improve customer experience and commercial performance cross brand and cross channel.
• You will be responsible for proactive P&L management through implementation of price changes, campaign activity and cost management activity across Everyday Banking products and journeys.
• You will collaborate with other Product Managers, Legal, Compliance, Risk, Marketing, Finance, Global, Change & Transformation and IT for customer driven outcomes to regulatory or business change.
• You’ll assist in establishing and maintaining a comprehensive approach to conduct risk management, driven by rigorous product controls and sustained energy to improve consistency and service standards.
• You’ll understand the competitor landscape and what it means for the management and development of products and services for our customers

To be successful in this role you should meet the following requirements:

• Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences.
• Proven strong stakeholder management and collaboration skills.
• Experience of product management, finance/business performance management, journey management or change implementation.
• A track record of making complex business decisions, even in times of ambiguity, considering the potential long-term risks and implications.
• Proven track record of constantly looking for ways to do things better and influencing others to successfully implement and deliver change.
• Have very strong analytical and problem solving abilities as well as excellent attention to detail. Able to analyse and interpret large sets of data for forecasting, reporting and performance reviews.
• Strong Microsoft Excel skills (mandatory