Product Manager for Staff Experience

at  Greater London Authority

KEY INFORMATION

Salary: £63,112
Grade: 10
Contract type: Permanent
Reference: 045966
Contract details: Permanent
Interview date: Week Commencing 5th August 2024
Application closing date: Sun, 14/07/2024 - 23:59

SKILLS, KNOWLEDGE AND EXPERIENCE

To be considered for the role you must meet the following essential criteria:

• Experience working in a multidisciplinary, agile team, often with differing reporting lines, based in or out of the office, with in-house staff and contractors, whilst managing multiple suppliers.
• Experience in managing multiple projects at once, maintaining roadmaps and setting direction and digital product strategy.
• Extensive experience working in a user-centred manner, drawing out user needs and building, testing and iterating user stories.
• Demonstrable track record of maintaining and improving digital services.
• Thorough understanding of digital trends, practices and directions.
• Working knowledge of a range of digital and collaborative tools, including those focused on sprint management, project planning, wireframing, photo editing and budget monitoring.

PROBLEM SOLVING

… is analysing and interpreting situations from a variety of viewpoints and finding creative, workable and timely solutions.

Level 3 indicators:

• Clarifies ambiguous problems, questioning assumptions to reach a fuller understanding
• Actively challenges the status quo to find new ways of doing things, looking for good practice
• Seeks and incorporates diverse perspectives to help produce workable strategies to address compel issues
• Initiates consultation on opportunities to improve work processes
• Supports the organisation to implement innovative suggestions.

EQUALITY, DIVERSITY AND INCLUSION

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce.
We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share.
Please note we are a Disability Confident Employer so for candidates who wish to be
considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required.
GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.
In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.

PLEASE NOTE, ALL CANDIDATES WILL NEED TO CONFIRM THAT THE INFORMATION PROVIDED IN THIS APPLICATION FORM IS TRUE AND CORRECT. SHOULD A CANDIDATE DELIBERATELY GIVE FALSE INFORMATION, INCLUDING THE USE OF AI SOFTWARE, THEY UNDERSTAND THAT THIS WOULD DISQUALIFY THEM FROM CONSIDERATION.

Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening.
Use for roles which require SC clearance
Please note Post holders must be willing to undergo National Security Vetting to the level of SC. This process requires the post holder to have been resident in the UK for
five years. Individuals will not be expected to hold existing National Security Vetting in order to apply for the posts.

ABOUT THE ROLE

As Product Manager for Staff Experience, you’ll join the user-centred design capability in our Digital Transformation Unit, working alongside our product team (including user researchers, content designers, business analysts and project and product managers) to ensure high quality products and services for staff as part of our digital transformation programme.
You’ll lead on the planning, prioritisation and product strategy for the staff Intranet as well as influencing and supporting the continuous improvement of the GLA’s internal services more widely. Championing good practice, accessibility and a user centred mindset in our approach to developing products for staff, you’ll be responsible for setting standards and taking responsibility for the delivery of improved products and processes for staff, supporting cultural change and transformation across the GLA.
It’s essential you have experience in leading multidisciplinary teams and can demonstrate strong communication and influencing skills.
While your priority will be improving internal services, in particular the GLA Intranet, you may work in multi-disciplinary teams on a wide range of products with colleagues across a range of service and policy areas.

PLEASE NOTE ALL APPLICATIONS FOR THIS VACANCY MUST BE SUBMITTED VIA OUR ONLINE RECRUITMENT SYSTEM. WE DO NOT ACCEPT CVS ALONE FOR THIS ROLE. PLEASE UPLOAD A PERSONAL STATEMENT TO THE ‘ADDITIONAL DOCUMENTS’ SECTION OF THE FORM. WORD OR PDF FORMAT PREFERRED AND DO NOT INCLUDE ANY PHOTOGRAPHS OR IMAGES.

Please ensure your CV and cover letter/supporting statement documents are saved with the job reference number as part of the naming convention (E.g. “CV – applicant name - 012345)

IF YOU HAVE QUESTIONS ABOUT THE ROLE

If you wish to speak to someone about the role, Micelle Lambert the hiring manager would be happy to speak to you about the role. Michele.Lambert@london.gov.uk. If you have any questions about the recruitment process, contact the Recruitment@tfl.gov.uk who support the GLA with recruitment.

To be considered for the role you must meet the following essential criteria:

• Experience working in a multidisciplinary, agile team, often with differing reporting lines, based in or out of the office, with in-house staff and contractors, whilst managing multiple suppliers.
• Experience in managing multiple projects at once, maintaining roadmaps and setting direction and digital product strategy.
• Extensive experience working in a user-centred manner, drawing out user needs and building, testing and iterating user stories.
• Demonstrable track record of maintaining and improving digital services.
• Thorough understanding of digital trends, practices and directions.
• Working knowledge of a range of digital and collaborative tools, including those focused on sprint management, project planning, wireframing, photo editing and budget monitoring

If you would like to apply for the role you will need to submit the following:

• Up to date CV
• Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert