Product Manager (Global Services) - Remote

at  Percona

Percona stands as a trailblazer in the realm of open-source database technology, dedicated to empowering businesses with robust, scalable, and innovative solutions. With a commitment to excellence, we continuously redefine the standards of data management, helping organizations harness the power of open-source databases for optimal performance and efficiency.

WHAT YOU WILL DO:

• Contribute to the definition of the Global Services product vision and strategy
• Conduct thorough market research and customer analysis
• Define and own Percona’s Services portfolio roadmap
• Identify customer needs and opportunities
• Design new Services products and features, and enhance existing Services products
• Ensure the successful launch of new Services products
• Own the implementation of new product launch (education, pricing/SKU updates, etc)
• Be accountable for the growth and adoption of Services products
• Own the complete Services product lifecycle from incubation to sunsetting
• Develop and maintain relationships with strategic customer contacts
• Act as a sales support resource and evangelist for opportunities related to Services products
• Work with Product and Engineering teams to integrate the services and software customer experience
• Analyze product performance including revenue, adoption and customer satisfaction

WHAT YOU HAVE DONE:

• At least five years Product Management experience, preferably in service offerings within a software ecosystem
• Experience with open-source software, services and communities
• Demonstrated ability to effectively communicate with both internal team members and external customers
• Utilized metrics and data to make informed decisions and generate actionable insights
• Experience working with a geographically distributed remote team