Product Manager, Property Search

at  Victorian Managed Insurance Authority

• Ongoing Position
• Flexible and Hybrid Working Arrangements
• Lead a groundbreaking project that revolutionises access to data in the property market.
  About VMIA
  Victorian Managed Insurance Authority (VMIA) is the Victorian Government’s insurer and risk adviser, covering the people and projects that help Victorians thrive.
  We’re an agency in the Department of Treasury and Finance portfolio, established under the Victorian Managed Insurance Authority Act, and report to the Assistant Treasurer.
  We provide insurance and risk advice to government departments and agencies, with more than 4,600 clients, ranging from small community service organisations to public hospitals, schools, and core service providers. We also provide domestic building insurance to builders, giving Victorian homeowners peace of mind for building projects valued over $16,000.
  We help our clients prepare for, prevent, or reduce the impact of harm. When things don’t go to plan, we help clients restore services and recover quickly.
  Our unique perspective across Victorian Government clients is an opportunity for learning and development in the risk and insurance industry as well as the broader public sector, creating deep connections with our clients, and a shared understanding of best practice in our fields of expertise.
  Your role
  Your role will be to manage and support the Property Search initiative which aims to make DBI information more easily accessible, enhance consumer protections for Victorians and optimise VMIA’s role in preventing harm in the Victorian community.
  Through a competitive tender process, a preferred partner has been selected due to their data commercialisation capability, distribution channels and technology, and data governance, security and privacy capabilities.
  VMIA is in the process of implementing the first phase of Property Search to the Conveyancer market segment. VMIA has validated that there is a larger market opportunity, and a significant number of use cases for DBI data have been identified providing value across several market segments. More broadly, industry stakeholders have reacted positively to the opportunity to increase transparency across the industry and market, whilst the risks identified were not prohibitive or unmanageable.
  Your role reports to the Head of Service Delivery, DBIin the Domestic Building Insurance Division.

What you do

• Manage exception queries and create and deliver education (including creating and updating FAQ’s) to current and future customers including oversight of marketing insights to improve revenue through growth.
• Training for conveyancers particularly on the characteristics of the DBI product and it’s role within the consumer protection framework.
• Ensure Hypercare is provided post go live by managing and supporting stakeholders to drive the desired customer experience.
• Commence to action growth opportunities identified to support and improve the revenue and cost recovery assumptions.
• Ensure responsibilities and targets set for the preferred partner, in the agreed the Service Level Agreement, are met.
• Communicate the voice of the customer.
• Identify new opportunities to improve market adoption and profitability for products in your portfolio.
• You are our ‘go to’ Property Search specialist adviser to provide advice for enhancement of our DBI product – Property Search and claims function.
• Building a long-term relationship with the preferred partner for Property Search and other initiatives as appropriate.
• Developing the appropriate reports to support understanding of the current sales and determining what should be initiated to increase sales of Property Search.
• Analysing the sales and revenue information and reporting to DBI management.
• Determining the direction of Property Search and how the information could be used holistically to prevent/manage harm.
• You are an active contributor towards the development of new products and the enhancement of existing Property Search offerings, including providing governance support.
• You actively support and continually improve the business processes, practice standards and protocols to optimise Property Search.
• You provide leadership, capability uplift and development support to the Policy Administrator who will report to you.
• Keep abreast of technology and artificial intelligence capabilities to determine capabilities that could improve Property Search or provide new revenue streams.
• Engage with relevant industry stakeholders to understand market needs and to gather business requirements.
• Manage the product lifecycle for all products within your portfolio.
• Lead, coach, and provide direction to the Property Search Product Administrator

Who you work with

• You report to the Head of Service Delivery, DBI in the Domestic Building Insurance Division and work with members of the Building Assessment and Claims Teams.
• Supporting the Policy Administrator, especially initially to resolve the historical exceptions.
• Provide back-up to the Policy Administrator.
• Provide support to the DBI Program Manager on business innovation to enhance Property Search capability to service our customers.
• You build relationships across VMIA, are connected to our Senior Leaders in Risk, Insurance, Claims & Business Performance.
• You build relationships with key Stakeholders within the preferred partner, who are our primary channel to market.

About you

• You have at least 5 years’ experience in a product management role where experience managing or leading a start-up operation highly regarded.
• You understand market segmentation to generate revenue opportunities.
• You have strong interpersonal skills, especially a strong communicator, both written and verbal both internally and to external stakeholders
• You can demonstrate having successfully influenced, contributed to, and delivered positive outcomes within multi-disciplinary professional service teams.
• You have a detailed understanding of the complexities and nuances of public sector management, with the capacity to operate successfully in such an environment.
• You will utilise your analytical skills to drive product creation and market research.
• Your leadership skills will ensure your team is highly driven.

Benefits

There are many reasons to work at VMIA, here is how we will support you:

• Flex Work - VMIA is supportive of hybrid working to help our people perform at their best. We come together for a minimum of two days per week in a collaborative office environment, fostering connection and strengthening networks.
• Parenting support – VMIA provides 14 weeks paid parental leave (after six months of service) for primary carers and 2 weeks for secondary carer. And we’re breastfeeding friendly accredited.
• Learning and development - You’ll be encouraged to achieve your career goals in our progressive learning organisation supported by in-house training programs, an annual investment of up to $2,500 in your learning and development, access to LinkedIn Learning, and annual performance and development planning.
• Physical and Mental wellbeing – We provide Wellness sessions, an Employee Assistance Program (EAP), Wellness leave (two days per year), annual flu shots, and an ergonomic subsidy for every new starter.
• Culture and lifestyle - People are at the heart of everything we do! On offer are an office in the heart of the city in an iconic building with end of trip facilities, access to one day per year paid Volunteer leave, assistance with transitioning through life stages such as welcoming a new baby or retirement.
• Financial Support – We understand, every dollar counts. We offer salary sacrifice, income protection insurance, discounted public transport and 5% private health insurance discount.

Diversity and Inclusion
Diversity, equity, inclusion, and belonging are key strategic priorities at VMIA.
Our people benefit when they belong, are safe to bring their whole selves to work and are respected and heard. The business benefits from a diverse and inclusive culture as our people bring unique strengths, experiences, and perspectives, creating a connected community.
We have a bold and ambitious Diversity and Inclusion Program - a consolidation of 60+ initiatives shaping and supporting each of the following focus areas: LGBQTIA+, gender, disability, Aboriginal and Torres Strait Islander Peoples and cultural and linguistic diversity.
Employee Reference Groups, led by an executive sponsor, support each key focus area, and play a key role in contributing to an inclusive culture and a sense of belonging and connection.

• Manage exception queries and create and deliver education (including creating and updating FAQ’s) to current and future customers including oversight of marketing insights to improve revenue through growth.
• Training for conveyancers particularly on the characteristics of the DBI product and it’s role within the consumer protection framework.
• Ensure Hypercare is provided post go live by managing and supporting stakeholders to drive the desired customer experience.
• Commence to action growth opportunities identified to support and improve the revenue and cost recovery assumptions.
• Ensure responsibilities and targets set for the preferred partner, in the agreed the Service Level Agreement, are met.
• Communicate the voice of the customer.
• Identify new opportunities to improve market adoption and profitability for products in your portfolio.
• You are our ‘go to’ Property Search specialist adviser to provide advice for enhancement of our DBI product – Property Search and claims function.
• Building a long-term relationship with the preferred partner for Property Search and other initiatives as appropriate.
• Developing the appropriate reports to support understanding of the current sales and determining what should be initiated to increase sales of Property Search.
• Analysing the sales and revenue information and reporting to DBI management.
• Determining the direction of Property Search and how the information could be used holistically to prevent/manage harm.
• You are an active contributor towards the development of new products and the enhancement of existing Property Search offerings, including providing governance support.
• You actively support and continually improve the business processes, practice standards and protocols to optimise Property Search.
• You provide leadership, capability uplift and development support to the Policy Administrator who will report to you.
• Keep abreast of technology and artificial intelligence capabilities to determine capabilities that could improve Property Search or provide new revenue streams.
• Engage with relevant industry stakeholders to understand market needs and to gather business requirements.
• Manage the product lifecycle for all products within your portfolio.
• Lead, coach, and provide direction to the Property Search Product Administrato