Product Manager, Salesforce

at  Phreesia Payment Services

Job Description:
Join Phreesia’s Business Systems team as our Product Manager, Salesforce, and drive impactful change that supports the growth of our business. As the driving force behind our Salesforce initiatives, you will oversee the entire product lifecycle, from envisioning groundbreaking concepts to deploying innovative solutions. Our stakeholders will rely on you to grasp the intricacies of our business needs and translate them to actionable requirements that keep Salesforce aligned with our business objectives.
Your subject-matter expertise in Salesforce functionality will empower you to shape the design and scope of our platform, always with an eye on both short-term and long-term goals. We’re looking for a strategic thinker who is curious to learn different parts of the business while not being afraid to challenge the status quo if needed. If you have a passion for innovation and want to make a tangible impact, this is the opportunity you’ve been waiting for!

What You’ll Do:

• Drive the end-to-end product lifecycle of dynamic Salesforce initiatives, from the initial spark of an idea to the strategic planning, meticulous testing and successful deployment.
• Partner with key influential leaders across different departments to gain deep insights into the requirements for critical system functions.
• Collaborate with internal departments to understand business needs at a detailed level, make recommendations based on knowledge and expertise, and prioritize accordingly to keep Salesforce in line with business objectives, continually showing value over time.
• Develop and maintain a product roadmap in collaboration with our key internal leaders, to define and drive the vision and value for each teams’ respective needs within the platform.
• Play a pivotal role in managing scope and shaping innovative designs, leveraging your extensive expertise in Salesforce functionality.
• Oversee feature development and collaborate with stakeholders as well as delivery team leads on planning, execution, and review of each delivered initiative.
• Serve as the internal subject matter expert on the Salesforce platform, understanding its capabilities, features, and integrations.
• Conduct user research, gather feedback, and analyze data to identify user pain points, trends, and opportunities for product enhancement.
• Problem-solve creatively and work to deliver overall solutions using agile practices, allowing for flexibility and continual improvements over time.
• Act as a liaison between stakeholders and our technical team, communicating effectively and driving progress while reducing risk throughout all phases of the development life cycle.

What You’ll Bring:

• Bachelor’s Degree required.
• 3-5 years of experience working on the Salesforce platform focused on process design, implementation, and creative problem solving.
• Salesforce Administrator Certification (ADM 201) required; additional Salesforce certifications preferred.
• Experience with Agile Development Methodologies is required.
• Preferred experience in the following functional areas of Salesforce: Sales Cloud & CPQ to support sales operations and processes, Service Cloud to drive and manage client-facing support team processes, Experience/Community Cloud to support client-facing user experience and design.
• Preferred experience in a healthcare SaaS organization.

Who We Are:
At Phreesia, we’re looking for smart and passionate people to help drive our mission of creating a better, more engaging healthcare experience. We’re committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered. Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care.
Phreesia cares about our employees by providing a diverse and dynamic work environment. We’re a five-time winner of Modern Healthcare Magazine’s Best Places to Work in Healthcare award and we’ve been recognized on the Bloomberg Gender Equality Index. We are dedicated to continuously improving our employee experience by launching new programs and initiatives. If you thrive in a culture of recognition, value inclusivity, professional development, and growth opportunities, Phreesia could be a great fit!

Top-rated Employee Benefits:

• 100% Remote work + home office expense reimbursements
• Competitive compensation
• Flexible PTO + 8 company holidays
• Monthly reimbursement for cell phone + internet + wellness
• 100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada
• Variety of insurance coverage for people (and pets!)
• Continuing education and professional certification reimbursement
• Opportunity to join an Employee Resource Group. Learn more here: https://www.phreesia.com/dei/

We strive to provide a diverse and inclusive environment and are an equal opportunity employer

• Drive the end-to-end product lifecycle of dynamic Salesforce initiatives, from the initial spark of an idea to the strategic planning, meticulous testing and successful deployment.
• Partner with key influential leaders across different departments to gain deep insights into the requirements for critical system functions.
• Collaborate with internal departments to understand business needs at a detailed level, make recommendations based on knowledge and expertise, and prioritize accordingly to keep Salesforce in line with business objectives, continually showing value over time.
• Develop and maintain a product roadmap in collaboration with our key internal leaders, to define and drive the vision and value for each teams’ respective needs within the platform.
• Play a pivotal role in managing scope and shaping innovative designs, leveraging your extensive expertise in Salesforce functionality.
• Oversee feature development and collaborate with stakeholders as well as delivery team leads on planning, execution, and review of each delivered initiative.
• Serve as the internal subject matter expert on the Salesforce platform, understanding its capabilities, features, and integrations.
• Conduct user research, gather feedback, and analyze data to identify user pain points, trends, and opportunities for product enhancement.
• Problem-solve creatively and work to deliver overall solutions using agile practices, allowing for flexibility and continual improvements over time.
• Act as a liaison between stakeholders and our technical team, communicating effectively and driving progress while reducing risk throughout all phases of the development life cycle