Product Manager, SDKs & Client Software

at  Glance Networks Inc

ABOUT US

We are Glance: the digital customer service technology powering innovative, personal, human-guided digital customer experiences for industry-leading Fortune 500 companies throughout the financial, retail, healthcare, and SaaS sectors. This makes it very likely that you have already used Glance’s Guided CX technology, but you just didn’t know it was Glance. Our technology is used as an overlay CX solution by some of the largest banks and financial service companies in the world.

• Develop and articulate a clear vision and strategy for the Mobile SDK product, considering market trends, customer needs, business objectives and resource constraints.
• Prioritize usability, simplicity, and effectiveness in the SDK design, ensuring that it meets the needs of developers and adds value to their mobile app development workflow.
• Explore new technologies, best practices, and industry trends in mobile development, and be willing to experiment, iterate, and evolve the SDK to stay ahead of the curve and deliver innovative solutions to developers.
• Being open and transparent with stakeholders about the capabilities, limitations, and roadmap of the SDK, and acting with integrity in all interactions with developers, customers, and internal teams.
• Shape the technical direction for our mobile SDK and be accountable for cross-functional coordination vital to its success.
• Lead the team in agile delivery of core features that boost retention, engagement, and monetization metrics for our customers.
• Define product requirements, creating user stories, and managing releases.
• Engage and enable outreach specialists and external partners to promote and scale the company’s developer ecosystem, APIs, and tools.
• Provide a supportive framework that allows external developers to perform their best work, innovate and contribute meaningfully to their projects and the broader goals of their organizations.
• Oversee and directly contribute to providing clear and comprehensive documentation that includes SDK specifications, usage examples, code samples and other relevant information.