Product Manager

at  Softrams

Softrams is one of the fastest growing digital services firms in the Washington Metropolitan regions crafting human-centered solutions and empowering digital services with a focus on HX, AI, cloud, DevOps and cyber security. Our offices are located in Leesburg VA, Baltimore MD, and Plano TX, and our teams are spread across the U.S.
Recognized as a Top Workplace USA (2024)
Recognized as one of the Top Workplaces in Technology (2023, 2021)
INC 5000, Fastest growing companies in America (2023, 2022)
Washington Business Journal Top 75 Fastest Growing Companies in Greater Washington area
2020 NXT UP - Top Federal Emerging Technology and consulting firms
2020 Inaugural DC Metro’s Most Successful Companies
2020 Washington Technology Fast 50
NVTC Tech 100 (2020, 2019)

JOB DESCRIPTION:

Softrams is looking for a strong Product Manager to develop a product vision and drive technical teams in deploying effective solutions for modern and usable applications for mission-critical U.S. federal government enterprise IT solutions.
This full-time W-2 role is eligible for 100% remote work; however, the selected candidate must be able to perform work during standard east coast working hours of 9am ET to 5pm ET.

FEDERAL REQUIREMENTS:

• Must be a citizen of the United States.
• Ability to obtain a U.S. Federal position of Public Trust clearance designation.
• Must reside in and be able to perform work in the United States.
• Must have lived in the United States for 3 of the last 5 years.

REQUIRED QUALIFICATIONS:

• 5+ years of total experience as a product manager in an agile software development environment.
• Bachelor’s degree.
• Excellent spoken and written communication skills.
• Direct experience working with user experience (UX) teams to incorporate feedback into product requirements and roadmaps. Demonstrated experience of improving products to benefit end users.
• Experience in an Agile environment, leading agile sprint teams and using agile collaboration tools (Jira, confluence, etc.).
• Strong skills in documenting complex technical and business problems in a simple and intuitive manner that others can understand.
• Expertise in transforming complex polices, processes, and user needs into product vision,documentation, and roadmaps.
• Expertise in leading conversations with stakeholders, peers, and customersthrough technical and business requirements.
• Experience in end-to-end business process analysis to identify gaps and improvements.
• Experience using cloud monitoring software to understand performance, such as Splunk.
• Expertise in finding accurate and useful metrics of product performance.

PREFERRED QUALIFICATIONS:

• Group facilitation experience, especially between interdisciplinary teams and business groups.
• Demonstrated experience with Kanban
• 5+ years of experience working with Federal Government program.
• Experience conducting user research activities.
• Experience troubleshooting and monitoring customer service incidents.
• Experience with ServiceNow.

• Lead an interdisciplinary delivery team to create a vision, develop, and enhance products on a day-to-day basis.
• Identify problems and meet needs of internal and external customers, define and prioritize product requirements, lead agile development process, execute timely product launches, continuously enhance and optimize performance.
• Occasionally providing troubleshooting support for incident resolution through triage.
• Lead conversations that address the origin of inbound client requests and co-facilitate conversations on the feasibility of proposed solutions.
• Lead the team’s technical documentation practices.
• Collaborate with technical lead in scoping incremental delivery, focusing on providing value to the users’ end-to-end experiences.
• Serve as the team’s primary point of contact for clients, stakeholders, and other agile teams alongside a technical lead (engineering manager).
• Help clients and stakeholders define and refine business requirements to ensure that what the team builds meets business and user needs.
• Facilitate team agile ceremonies, including sprint planning, stand-ups, and retros.
• Work with the customer, users, and other contractors to gather, understand, and document business, functional, technical & non-technical requirements.
• Conduct product analysis sessions, work group calls, and engage customers to provide requirements and feedback.
• Provide clear qualitative and quantitative information to teams and stakeholders.
• Stay current with the policy and strategy changes and the public’s pain points that impact the client.
• Work with customers, users, and other contractors to gather, understand and document business, functional, technical & non-technical requirements.
• Follow agile methodology (Scrum/Kanban) and develop user stories with robust acceptance criteria.
• Understanding and interpreting complex data and business processes to modernize legacy systems to improve the user experience.