Product & Operations Analyst, MPO

at  TikTok

Responsibilities
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok’s purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That’s how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
Team Introduction
As Monetization Product Operations (MPO), our goal is to help businesses have seamless experiences with our advertising solutions, by improving product through Voice of customer, strengthening our self-serve platforms and providing scaled technical support to our clients. Our team is based globally across Austin, Mountainview, London, Tel Aviv, Singapore, Tokyo & Sydney, providing global coverage for our internal and external stakeholders.

Responsibilities

• Perform regular monitoring of key business metrics, to provide on-time feedback to relevant stakeholders of the outliers or actionable trend observed
• Prepare weekly/monthly/bi-monthly business review reports for leaders and key stakeholders to drive business decision making and alignment
• Conduct in-depth analysis to derive insightful findings beyond the operational metrics, providing actionable insights for both market teams and product teams to improve business processes and systems
• Provide ad-hoc analytical support to MPO leaders on high-impact projects and initiatives, be able to deep dive into transcript to identify SOP gaps and improvement areas
• Safeguard internal dashboards and tools to ensure data sanctity and support teams data needs
• Support team engagement initiatives (All Hands, Offsites), plan/conduct events for teams globally
• Maintain team documents to ensure relevance (e.g. data mapping, support schedules)
• Collaborate with operational leaders to ensure smooth project execution, drive stakeholder communication/alignment, govern project timeline and ownership

Qualifications

Minimum Qualifications

• BA/BS degree or above;
• 3+ years in a digital marketing company, with proven experience in business analysis and project management
• Practical skills and experience with data analytical & visualising tools such as Excel, SQL, Tableu
• Strong business analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to details and data accuracy
• Able to story-tell based on multiple data sources and business context to derive meaningful and strategic insights for the business
• Excellent English written (clear document writing, presentation making) and verbal communication skills and strong operations skills with the ability to define process improvements
• Ability to work cross-functionally with multiple teams and stakeholders; excellent relationship building, collaboration, negotiation and influence skill

Preferred Qualification

• Ability to work in a fast-paced, dynamic environment and adapt to changes

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too

• Perform regular monitoring of key business metrics, to provide on-time feedback to relevant stakeholders of the outliers or actionable trend observed
• Prepare weekly/monthly/bi-monthly business review reports for leaders and key stakeholders to drive business decision making and alignment
• Conduct in-depth analysis to derive insightful findings beyond the operational metrics, providing actionable insights for both market teams and product teams to improve business processes and systems
• Provide ad-hoc analytical support to MPO leaders on high-impact projects and initiatives, be able to deep dive into transcript to identify SOP gaps and improvement areas
• Safeguard internal dashboards and tools to ensure data sanctity and support teams data needs
• Support team engagement initiatives (All Hands, Offsites), plan/conduct events for teams globally
• Maintain team documents to ensure relevance (e.g. data mapping, support schedules)
• Collaborate with operational leaders to ensure smooth project execution, drive stakeholder communication/alignment, govern project timeline and ownershi