Product Operations Associate

at  Carbon Health

As a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. That’s why we hire people who genuinely care about patients, solving healthcare challenges, and making a positive impact every day. Join us and help change the future of healthcare for the better.

• 120+ locations and growing, along with vast virtual coverage
• 1 million+ patients to-date
• 2,000+ caring clinicians and support staff serving their communities
• Backed by investors such as CVS Health Ventures and Blackstone Horizon

THE JOB AT A GLANCE

We’re looking for a highly motivated product operations associate to manage the operational and technical implementations for our core products. The objective of this role is to be a strategic contributor to our fast-paced, high-priority projects that drive impact for Carbon Health’s users, including providers and patients. In this role, you will be a part of the product operations team that works cross functionally with product, operations, enterprise, growth, and engineering to ensure successful execution against our goals. Success means managing new tools and rollouts through a combination of process design, tooling development, and detail oriented execution.
Cross Functional Communication:
Part of the product operations team that collaborates extensively with the product pods to assess operational, technical and feature release processes and identify potential areas of improvement
Partner with the Technical Program Managers to pull context across operations, enterprise, growth and clinical teams in service of feature development
Problem Solving:
Solve ambiguous business problems and turn them into actionable solutions and insights by partnering with the Technical Program Managers to deliver on shared product outcomes
Help to triage bugs and issues from support/operations teams and work with Product and Engineering to brainstorm solutions
Execution:
Help with admin-related tasks like bulk uploads, slot managements, as well as data analysis and being data literate
Data Management: Maintain dashboards to monitor performance of clinic team’s operations by partnering closely with the Technical Program Managers
Testing, Feature Releases & Rollouts:
Pre-release end-to-end testing to ensure all workflows are operating as expected
Help the product team rollout new tools and features to operations and clinic teams.
Partner with Technical Program Managers to produce high-quality training and educational content to enable teams to learn effectively and accelerate adoption

Please refer the Job description for details