Product Operations Specialist (Portugal - remote)

at  SWORD Health

WHAT YOU NEED TO HAVE:

• 3-7+ years of experience in fast growth environment / consulting / investment banking.
• A desire to work for a mission-driven company that helps improve lives of our patients on a day-to-day basis.
• Creative Thinking: A creative mindset with a proven track record of ideating innovative solutions to enhance user engagement and retention.
• Ability to thrive in a fast-paced and ever-changing environment: Product development is a dynamic field, and you’ll need to be adaptable and flexible. You should be comfortable working in a fast-paced environment and be able to handle change effectively.
• Technical Acumen: Robust technical knowledge, which fuels your passion for unlocking potential with new technologies.
• Continuous Learning: Eagerness to stay on top of industry trends, emerging technologies, and best practices in product management to continuously improve skills and stay ahead of the curve.
• Systems Thinking: Proven experience as a systems thinker, with the capability to oversee and design within complex ecosystems.
• First Principles Approach: experience breaking down a complex problem into its fundamental elements or basic principles and then reconstructing solutions from scratch.

• Build systems and tracking that help us identify and solve key user issues at scale & speed.
• Monitor, analyze, and report our key product success metrics, provide insights to inform product roadmap decisions.
• Facilitating user interviews and other market research to inform product decisions.
• Build and own systems to track and share the progress of feature development with internal teams.
• Take proactive steps to document the product management team and our processes and best practices scale with the company.
• Consistently tracking trends and themes from feature requests, support tickets, and churn reasons.
• Compiling reports on recent feature requests and upcoming launches to share with internal stakeholders.
• Craft and maintain practices for communication, cross-department coordination, product knowledge base management, project management, goal setting, metrics reporting, and executive updates.
• Gathering and analyzing product data, surfacing to relevant teams to inform the direction and understanding of key features.
• Feedback Loop Optimization by Implementing strategies to streamline the feedback loop between member support, product management, and development teams to expedite issue resolution and improve member satisfaction.