Req ID: 65663
Department: Tech COO Domains Enterprise Service Management
Division: Technology
Location: Melbourne
About the role
At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they’re buying a home, building a business or saving for things big or small.
As the Product Owner of Event Management, you will leverage your depth of Servicenow knowledge and experience to transform the function from being platform orientated to capability orientated, including integration and cross over with other ITSM capabilities including Monitoring and Observability. You will be able to continuously refine the blueprint of Event Management at ANZ and manage the delivery and work of the Event Management Squad.
As a Product Owner, you will constantly prioritises tasks and the squad’s backlog with the customer at the heart of their decision making. You will also ensures that the work is strategically aligned to the tribe mission and engages with other Product Owners to align and manage interdependencies. This role includes people management and is a key leadership role, galvanising the squad around a vision and supporting them to successfully deliver customer value at pace.
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Strategy & roadmap – Event Management
Prioritisation of work and maintaining a dynamic backlog of work
Initiative Delivery Management
Integration and collaboration with other product areas to achieve common goals and objectives
ServiceNow Event Management Platform – Operation, Health, Maintenance of platform and downstream Event Source integrations
Servicenow Automation related to Event Management
Simplification & Automation
ITOM Event Management
ITSM Platform and Tenant management
Role Location: 833 Collins Street, Docklands VIC
Role Type: Permanent, Full time
What will you bring?
To grow and be successful in the role, you will ideally bring the following:
Excellent verbal and written communication skills
Stakeholder Management at all levels within the organisation
Deep expertise and prior experience in managing a large implementation of Servicenow ITOM module, specifically Event Management and Alert processing
Strong conceptual understanding and appreciation of the relationship between Event Management and Observability
Knowledge of ServiceNow automation and associated tooling
Good understand Data driven insights with ML and AI
Ability to participate in technology architecture decision making
Successfully led projects or a large BAU change agenda
Developed and executed breakthrough domain strategies that deliver the business strategy
Successfully built a network of strong relationships and influencing key stakeholders
ServiceNow Certified System Administrator
Servicenow Certified Eventing Implementation Specialist
Related Servicenow Alerting, Event, ITOM certifications
ITSM Platform and Service Improvement leader
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So, why join us?
As a Purpose-led bank, we’ve committed to delivering commercial and societal outcomes across environmental sustainability, financial wellbeing and household affordability. We deliver these sustainability commitments with our customers, in our business and across the communities where we operate.
But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.
We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.
You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
To find out more about working at ANZ or to view other opportunities visit www.careers.anz.com.

GD4.1

Job Posting End Date
21/05/2024, 11.59pm, (Melbourne Australia