Product Owner - Life & Health

at  Sanlam

Who are we?
Sanlam Fintech is a newly established digital first business within the Sanlam Group on a mission to democratise financial advice and solutions for everyone across the African continent. We exist to pioneer inclusive financial confidence helping people build strong foundations to bridge the gap in generational wealth. Our culture is that of agility and constant deployment, we believe in learning fast, learning cheap and learning forward. Our aim is to provide a work environment where knowledge workers can accelerate the development of their ideas and bring innovation to market, at the same time provide compelling career and development proposition that will enable them to realise their dreams.
Position overview
This is an exciting opportunity for a passionate Product Owner to join a dynamic team within Sanlam Rewards & Loyalty’s coalition program. You will be the champion for building a best-in-class rewards experience for Wellness, Life & Health (WLH) products, leveraging behavioral science to incentivize healthy habits and achieve positive outcomes for both Sanlam and the coalition.

CUSTOMER JOURNEY & EXPERIENCE OPTIMISATION:

• Map the customer journey for WLH products within the coalition program, focusing on identifying and addressing pain points related to earning rewards, redeeming benefits, and overall program engagement.
• Collaborate with cross-functional teams to streamline the customer experience and ensure a seamless rewards redemption process.
• Develop communication strategies to effectively explain program benefits, promote healthy behaviors, and motivate customer engagement.

COALITION PARTNER COLLABORATION:

• Build strong relationships with coalition partners to understand their customer segments and explore potential synergies for integrated rewards experiences focused on wellness and health.
• Identify co-branded rewards opportunities with coalition partners to enhance the value proposition for both Sanlam and partner customers within the WLH product category.
• Collaborate with partners to ensure seamless integration of rewards programs and streamlined redemption processes for coalition customers seeking WLH products.

KNOWLEDGE AND SKILLS

Product Strategy
Product concept design, evaluation and prototyping
New Product Development
Market Analysis
Project Management

Qualifications and Experience

• Qualifications include a Bachelors’s degree in actuarial, data science, client experience, businessadministration, industrial engineering or related field would be advantageous.
• 5-8 years relevant experience in product management, with a focus on customer rewards and loyalty programs.
• Proven track record of developing and implementing successful rewards programs within the financial services industry, ideally with experience in the wellness or health insurance space.
• Strong understanding of behavioral science principles and their application in designing engaging and motivating rewards structures that promote healthy behaviors.
• Excellent analytical and problem-solving skills with the ability to utilize data to inform program decisions and optimize customer experience and health outcomes.
• Experience working in a cross-functional environment and building strong relationships with internal and external stakeholders.
• Excellent communication, presentation, and interpersonal skills.
• Proficiency in product management tools and methodologies (e.g., Agile, Scrum)

WHAT WILL MAKE YOU SUCCESSFUL IN THIS ROLE?

• Experience working with coalition programs or loyalty initiatives.
• Knowledge of the South African healthcare and wellness landscape.
• Experience using data visualization tools to communicate insights effectively.
• Passionate about improving health outcomes and creating rewards programs that drive positive behavior change towards well-being.
• Strong analytical thinker with a keen understanding of customer motivations and health behavior patterns.
• Highly motivated and self-directed with excellent problem-solving skills.
• Collaborative team player with a strong focus on achieving results through innovative rewards program design and implementation.

Qualifications and Experience

• Qualifications include a Bachelors’s degree in actuarial, data science, client experience, businessadministration, industrial engineering or related field would be advantageous.
• 5-8 years relevant experience in product management, with a focus on customer rewards and loyalty programs.
• Proven track record of developing and implementing successful rewards programs within the financial services industry, ideally with experience in the wellness or health insurance space.
• Strong understanding of behavioral science principles and their application in designing engaging and motivating rewards structures that promote healthy behaviors.
• Excellent analytical and problem-solving skills with the ability to utilize data to inform program decisions and optimize customer experience and health outcomes.
• Experience working in a cross-functional environment and building strong relationships with internal and external stakeholders.
• Excellent communication, presentation, and interpersonal skills.
• Proficiency in product management tools and methodologies (e.g., Agile, Scrum).