Product Solution & Support Engineer

at  NIELSENIQ

REFID382164

Our NielsenIQ Technology teams are working on our new “Connect” platform, a unified, global, open data ecosystem powered by Microsoft Azure. Our clients around the world rely on NielsenIQ’s data and insights to innovate and grow.
As a Product Solution & Support Engineer , you’ll be part of a team of smart, highly skilled technologists who are passionate about learning and prototyping cutting-edge technologies. Our team is co-located and agile, with central technology hubs in Chicago, Madrid, Toronto and Chennai.

Job Description

• Provide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs
• Research, diagnose, troubleshoot and identify solutions to resolve customer technical issues
• Collaborate internally and support the technical onboarding of new customers including users’ set-ups, configurations, etc
• Monitoring & validating data automated processes
• Document knowledge and help educate colleagues and teammates on technical cases
• Keep current with product knowledge and latest features and functionality

QUALIFICATIONS

• English communication skills
• Regional experience preferred.
• Compensation and Benefits experience preferred
• Confidence and ability to form strong relationships with stakeholders preferred.
• HR experience (Payroll, C&B, People experience, etc.) (preferred)

Please refer the Job description for details