Product Specialist & Customer Support 2nd Level (m/w/d)

at  Pointsharp GmbH

YOUR MISSION

• You are responsible for the acceptance, coordination and processing customer inquiries about our software products, as part of our 2nd level support
• You analyze complex, technical situations and, if necessary, recreate them in order to find good solutions to the satisfaction of our customers
• In close cooperation with our development team and quality assurance, you will provide professional service (via remote sessions) for our business customers (incl. bug reporting)
• In addition, you will be involved in the expansion and improvement of our knowledge databases and regularly participate in regularly participate in feedback rounds on upcoming releases

ABOUT US

Pointsharp is a European cybersecurity company that enables organizations to secure data, identities, and access in a user-friendly way. Because we believe easy-to-use security solutions lay the foundation for a modern digital workplace.
We deliver European-made software and services that are made to support even the highest security and regulatory demands of large enterprise organizations as well as governmental institutions.
Our customers can be found all around the world, often in markets requiring extra high level of security, like the financial, governmental, industrial, and defense sectors.
You can find our HQ in Stockholm, Sweden but we also have offices in Finland, Germany, and the Netherlands.
Here you can find more information about our company. https://www.cryptshare.com/en/career

Please refer the Job description for details