Product Specialist, Helsinki
at LeadDesk
Helsinki, Etelä-Suomi, Finland -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 08 Aug, 2024 | Not Specified | 09 May, 2024 | 1 year(s) or above | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
READY TO SHARE OUR PASSION FOR CUSTOMER SUPPORT?
Nice to meet you! I’m Laura (https://www.linkedin.com/in/laura-honkanen-01a00b60/), Recruiter at LeadDesk. Together with Malin (https://www.linkedin.com/in/malin-gj%C3%B6rloff-84b0b2107), our Customer Care Manager, we’re strengthening our Agile Support team.
It means we need your help and can’t wait to welcome the new bilingual Product Specialist to join the team in Helsinki.
Responsibilities:
- You’ve smoothly integrated into the Support team and formed a close bond with your cross-functional colleagues from Sales.
- You ensure that your work results are according to our KPIs (e.g., customer satisfaction, resolution time, etc.) and SLAs.
- You’ve become an expert of LeadDesk’s product and customers in addition to Customer Care’s processes and systems.
- You know how to ask insightful questions, both from our customers and internal team members, to understand the cause of error messages and to assist customers with any other software problems they encounter
REQUIREMENT SUMMARY
Min:1.0Max:2.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Graduate
Proficient
1
Helsinki, Finland
