Product Specialist (Monitoring)

at  Digital Health and Care Wales

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Responsible for the implementation, operation, monitoring, support, maintenance, and continuous improvement of the systems supported by the Infrastructure Support Operations Centre (ISOC) team. Offering guidance and expert advice on matters pertaining to the ISOC team. Providing technical leadership and promoting best practices within the team’s functional domain.
Ensuring efficient management of infrastructure and application components, with robust security controls and monitoring solutions in place. Overseeing incident, problem, change, and release management in accordance with ITIL guidelines. Managing the support function, ensuring optimal deployment of skills and resources to meet or exceed all service levels and client requirements. Establishing, operating, and ensuring adherence to business and service management processes and procedures

Please refer the Job description for details