Product Specialist

at  WiseTech Global

ABOUT WISETECH GLOBAL:

At WiseTech, our people are aligned in our vision to be the operating system for global logistics. We are an industry leading software company and we support our customers by creating technology that allows them to manage the movement of goods from Point A to Point B. We have over 17,000 customers across 180 countries, including 24 of the top 25 global freight forwarders worldwide. We take pride in delivering solutions that make a significant difference for our customers, partners, staff, shareholders, and the logistics industry at large.

ROLE OVERVIEW:

In the first six months, you’ll participate in our rotations program, rotating across three different teams. This program offers broad exposure to various technologies and projects, allowing you to drive your career path at WiseTech. You’ll have the opportunity to network with different teams, challenge and develop your technical skills, and gain a deeper understanding of our product and business operations.
Product Specialists are problem solvers and subject matter experts. They work with our customers to understand their challenges, identify the root cause, and collaborate with our development teams to deliver solutions. They bridge the gap between business and technology.

RESPONSIBILITIES:

• Investigate and provide solutions to complex issues
• Deliver high quality customer service in the form of 2nd line support
• Gathering and writing up requirements for new features and functionality
• Assess existing functionality and recommend areas for improvement
• Documenting supporting content and release notes
• Analyse and document processes
• Identify and evaluate inefficiencies and recommend optimal business practice and system functionality/behaviour
• Product development review and user acceptance testing for software fixes and new features
• Work collaboratively with customers and development throughout the product lifecycle