Product Support Administrator

at  Wurth Australia

DANDENONG SOUTH

The Wurth Group is a private, family organisation. We strive to deliver the highest possible customer satisfaction through quality products and services. With 80,000 employees globally and revenue exceeding 20Billion Euro, we love what we do and we are proud of it.
Locally, Wurth Australia operates from a state-of-the-art building in Dandenong South. With 465 sales representatives servicing over 56,000+ customers all around Australia, we are proud to offer our customers a comprehensive range of tools, fasteners and consumables, as well as systems and service solutions.
We have an exciting opportunity for a Product Support Administrator to join our Product Support team based in Dandenong South. You will play a crucial role as the first point of contact for our sales force and customers, providing guidance and assistance with product-related inquiries.

• Providing 1st Tier phone support to sales staff and customers in regards to all Wurth Australia products and systems
• Escalating issues to senior team members for more detailed analysis and troubleshooting as required
• Assist sales representatives and internal sales teams to navigate their relevant sales tools, ensuring accurate technical information is communicated
• Supporting the Product Team and internal stakeholders in identifying technical issues, collecting supporting measurements, evidence and data and assisting in providing satisfactory outcomes to reported product issues and queries
• Supporting the Tool Repair team in processing quotes and invoicing as required
• Processing product report replacements, credits and advisory reports
• Assisting in general Ad-hoc Product Support duties as required