Product Support Engineer I - Scottsdale AZ

at  Ziehm Orthoscan

Ziehm Imaging - Orthoscan Inc. is currently seeking a motivated, career-oriented professional with a positive can-do attitude to join our team as a full-time Product Support Engineer - Technical Support.

JOB SUMMARY:

The Product Support Engineer I will provide a broad range of services for both Orthoscan and Ziehm Imaging. As the specialist, your primary job function is to be a resource to solve product escalations and/or answer technical questions for other departments in the company as required.

MINIMUM REQUIREMENTS:

• Facilitates as the liaison between factory and field support.
• Continuously invest in education on the product and may be required to set up special experiments and/or testing to obtain the necessary knowledge to support the role.
• Identity training opportunities that allow creation of training materials to strengthen the field service team and minimize escalations.
• Assist in providing data that may identify failure trends before such trends begin to show in statistical data for premature or excessive failures.
• Responsible for following company quality processes, SOP’s and maintenance of appropriate documentation essential to meet regulatory requirements.
• Furnish various product reports as requested by management.
• Monitor progress against defined goals to ensure securing department goals.
• Responsible for the maintenance of appropriate documentation for training results to meet regulatory and audit requirements.
• Must handle stress positively and effectively in the way most appropriate for the benefit of the department and company. Positively respond to change and prioritize assigned tasks.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in electrical engineering or other closely related field acquired from an accredited University required.
• Excellent communication skills and attention to detail.
• Ability to prioritize and lead multiple tasks/assignments simultaneously.
• Excellent project management skills.
• Must have strong interpersonal skills.

PREFERRED QUALIFICATIONS:

• 5 years of experience within the Medical Device Industry.
• Knowledge of digital and analog circuitry, medical imaging systems, and general fluoroscopy.

Please refer the Job description for details